Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

April 9, 2019

This app doesn't work, but somehow it says that it ran over $200 worth of ads. How could it do that when all of my products have been in "pending" for as long as it's been installed??

Boston Pet Products®
United States
About 1 month using the app
Google LLC replied June 3, 2019

Thank you for sharing your experience with us, we value your feedback and appreciate you taking the time to share it with us here so that we can continue to improve.

Sometimes the products are approved on your Google Merchant Center and it still reads as pending in the Google Shopping app. If this ever happens, you can contact Shopify Support and our team can look into it further for you!

I apologize for the issues you were having with the app and would like to discuss further to see if I can help. I’ve followed up with you via email so that we can discuss this further and I can share your feedback with our development team. Hope to hear from you soon!

- Alex, Shopify Support

January 7, 2020

AAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAAA+

360bestgift
Thailand
3 days using the app
December 13, 2019

Quick and Easy, it all about clicking a few buttons and boom its done. Hopefully this will go to plan but it was Quick and Easy.

SCREENDELIGHT
United Kingdom
3 days using the app
February 5, 2020

Çok karmaşık. Yeni başlayanlar için oldukça zor. Türkçe çeviriler yetersiz. Bazı kelimeleri anlamakta zorlandım. Teşekkür ederim.

BAGACI
United States
About 1 month using the app
November 19, 2018

Get rid of this app as soon as possible. Our Adwords account never recovered when we updated this app. It didn't matter what I did to our campaigns, I couldn't get our products to consistently show up. It would even show a 'product ID' missing in our feed. Are you kidding me?
This update cost us $40K a month in business. Last ditch effort was to delete the app. I installed a different Google feed app and immediately saw an improvement. Once the sync updated on Adwords our products began to show up again.

Coldbreak Brewing Equipment
United States
About 1 month using the app
December 21, 2019

nice..............................................................................................................................................................................

Agent Eral Merchandise
Philippines
2 months using the app
Google LLC replied December 22, 2019

Hi there,

I'm Jonathan, a member of Shopify's support team!

I am glad to hear that you're liking the Google Shopping thus far! That's great.

I am going to send you an e-mail to see if there is anything I can do to help you with the app, so be sure to check your inbox (or junk mail!) for that.

Jonathan, Shopify Support

January 19, 2023

One country, one currency. This app is for small local stores, although the description does not explain this.

Maker Mind Toys
Canada
2 months using the app
Google LLC replied January 26, 2023

Hi there,

Thomas here from Shopify. Thank you for taking the time to provide feedback on your experience. We definitely want to make sure that you get the support you need regarding the queries you have with the Google Channel. I'll be sending an email out to you shortly with further information on this.

Thomas | Shopify

February 13, 2021

As far as I know, there is no way to set up a second feed in shopify for another country. You can set it up in Google, but you can't synch them with your shopify products. That doesn't make any sense in German-speaking countries. Anyone who speaks German would sell to Germany and Austria or even Switzerland.
...No products in Austrian google :(
If there is a possibility - please help!

eumolino
Germany
2 months using the app
Google LLC replied February 24, 2021

Hey there,

Robyn here from Shopify. Thank you for taking the time to share your review of the Google Channel with us. We really appreciate your feedback. I'm sorry to hear of the struggles you are facing with getting multiple feeds set up. I'm going to look into this and follow up with you in an email to open up the lines of communication here so I can see if I can help you any further.

Robyn | Shopify

May 5, 2018

Negative 5 stars. This failed app is causing us thousands in loss sales. Did not want to update due to the reviews, but Shopify forces the upgrade. A month later fail to publish products stating invalid GTIN. They were valid before the update. Several reinstall and several re-syncs and still fail. Makes no sense why the older app is not an option when they are implemented differently.

Beyond Polish
United States
About 1 month using the app
June 30, 2023

Haven't fully used the app yet but so good so far. Excited to continue my journey with Google and Youtube

HKJ Store
New Zealand
About 1 month using the app