Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

July 13, 2023

It was a great experience and was quiet easy to navigate my way around, And the approval of product was before the estimated number of days. super proud to be here

Spgurban
United States
1 day using the app
January 6, 2021

Very well but it takes a lot of time to process and merchandise products. In any case, it is more than amazing.

Saèd Fanari Art Gallery
Netherlands
15 days using the app
December 27, 2017

Just awful. App doesnt work at all and shopify support has been 100% useless.

Stone Bull Fight Club
United States
15 days using the app
March 19, 2021

I'm new to the ecommerce realm and have been working diligently in getting my store set up to perform at full functionality. The installation and set up process for this app was lightening fast. Thank You Team Google

Mahogany Melanin Magic
United States
1 day using the app
November 18, 2020

Good App! Shopify walks you through the process of setting it up which is priceless!!!! No complaints here.

Little One Town
Canada
1 day using the app
Edited March 4, 2019

All 1,400 products on my site are no longer on Google Shopping after installing this app. All your products will move into a "pending" status. The migration utility for the old app to this is garbage. As far as I can tell I'm not passing the Google checklist as the gift cards don't have vat being charged on them even though they shouldn't have VAT on them and I don't have them listed on Google anyway. Thanks Shopify!! Possibly your worst app ever. UPDATE - We were originally told it would be "3 - 5 day" for Google to approve products. Now we are being told up to 10 days. So unless you are able to deal with 10 days without Google shopping. Don't install this app.

UPDATE - Turns out the app will list your products on Google, but the integration to get the publishing notifications back appears to be broken so the app lists all your products as pending. Still a terrible integration though.

Kwoff
United Kingdom
15 days using the app
Google LLC replied June 7, 2019

Thank you for sharing this feedback! This is a current limitation due to the fact that Google reviews all products manually, and products can be listed as pending for 10 business days. That said, we work hard to ensure that our apps meet the needs of our merchants, and I'd like to dig into this issue further with you. I’ve followed up with you via email to log your feedback for our development team. Hope to hear back from you soon! - Lauren, Shopify Support

May 3, 2020

I just started to use this app. Waiting to see how it functions. We hope it does all that it says it will do.

Nise Lauren
United States
26 days using the app
Google LLC replied May 21, 2020

Hi there, my name is Jonathan and I'm a member of Shopify's support team! Thanks for the lovely review. We love hearing from our merchants!

I've sent an e-mail your way to see if you have any questions about the application thus far! Feel free to follow up and let me know how your experience is going.

I look forward to speaking to you,

Jonathan E. | Shopify Support Guru

July 10, 2023

"Google e Youtube" tem sido um app muito bom até agora e espero que continue assim! É um app que pode abrir portas!

Compra Quente
Brazil
15 days using the app
October 3, 2018

No ability to edit feed parameters, 'Smart' shopping campaign completely opaque, can't filter products from the Google Shopping app - and as a result of being unable to edit the feed, also can't make use of Merchant Center. So... basically no functionality whatsoever. Absolute garbage.

CharmingSushi
United Kingdom
15 days using the app
January 11, 2023

What a frustrating app, product information never syncs to GMC.
If it can't be fixed soon, it must be Google's failure, terrible experience!

JOYTALE
China
15 days using the app
Google LLC replied January 18, 2023

Hi there,
Thank you for leaving a review on the Google channel app. My name is William from Shopify support and I'll be assisting you today. From your message you may have encountered the error with the product syncing which is currently affecting a number of merchants due to some changes at Shopify and Google recently, we're actively working to resolve this error and I'll reach out to you with details after we've reviewed your store.
William | Marketplaces Support Specialist
Shopify