Google & YouTube , 7,778 reviews

Overall rating
4.5
Counts per rating level
  • 69% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 13% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly interface, easy installation, and seamless integration with Google Shopping and YouTube ads. It's praised for providing valuable insights, assisting with ad creation, and increasing store reach. The customer support is responsive and helpful. While it effectively syncs products, some merchants reported issues with large product volumes. It's recommended for its comprehensive tracking features and ability to embed stores in YouTube, proving effective in increasing sales traffic.

December 28, 2023

Won't sync with Shopify at all. There's this transparent overly in shopify admin that prevents ticking boxes and interacting with this app. And now after reading other reviews I see that it may become even more of a nightmare if it ever does sync. After spending all night trying to get answers as to why I cant even get through the 'set up' phase of this app in shopify, and then reading about all the issues others are having, I cant trust it. With hundreds of products in my store, its too risky, especially when there is absolutely no customer support.

FINALLY BLISS
United States
Over 2 years using the app
Google LLC replied January 8, 2024

Hello there and thank you for taking the time to leave a review. We are sorry to hear you have been frustrating with your experiencing syncing products between Shopify and Google. Part of what you are describing sounds like it may be happening outside of the Google & YouTube app but either way, we do have a dedicated team standing by to provide support. If the issue is with the app, they should be able to help. Please contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

March 2, 2024

You can't submit to more than 1 country which makes this app ineligible for a Canadian Store selling into the U.S market in addition to Canada. Kind of disappointing. Will have to use an alternative until this feature comes out.

MAVEN Wallets
Canada
3 months using the app
Google LLC replied March 4, 2024

Hi there and thanks for the feedback! While we ask for an initial country during onboarding, you are able to add additional countries once you link your shop to a Merchant Center ID by adding Target Countries in your Merchant Center Product feed. Additionally, we are making improvements to do this automatically in the near future, so stay tuned!

If you have further questions on how to do this, please contact our support team: https://support.google.com/merchants/contact/shopify_3p_support_app

January 10, 2024

Complicated but very rewarding when you learn how to utilize all of Google's tools

KnotJustOrdinary
United States
5 months using the app
April 17, 2024

Google and YouTube are two of the most influential and widely used platforms on the internet, both owned by Alphabet Inc. Google, as a search engine, has revolutionized the way we access information, making it easier to find relevant content quickly. YouTube, on the other hand, has transformed the way we consume video content, offering a vast array of videos on almost every topic imaginable.

E-WELL CARE
United Arab Emirates
About 8 hours using the app
March 10, 2024

Es bueno saber que puedes encontrar redes sociales populares en shopify

Alebrijesmandarin
Mexico
Almost 2 years using the app
January 22, 2024

I had some issues but not where it’s been a bad experience so far I’m liking it it’s good it helps my website Grow so I’m liking it right now. So far so good.

Boba Milk Fan Store
United States
3 months using the app
January 22, 2024

Great dashboard and easy connection with what I need for my small business for now.

Golden Tallow
United States
3 months using the app
April 2, 2024

easy setup

chnhstore
Australia
Over 1 year using the app
January 18, 2024

Doesn't work properly with GA4 on our store. Tracks about 30% fewer conversions than the actual amount of conversions reported in Shopify Analytics. I am recommended by a Google employee to not use this implementation but instead hardcode the tracking into the checkout.liquid.

THEMAGIC5
United States
About 3 years using the app
Google LLC replied January 19, 2024

Hello and thank you for the feedback! We will definitely share this feedback with our app and analytics product teams as we are continually looking to improve the app experience. I also wanted to share an article that may highlight some reasons for discrepancies: https://support.google.com/analytics/answer/13672281

We also have a Shopify-dedicated support team available that can assist with analytics or other app-related quesitons, you can contact them here: https://support.google.com/merchants/contact/shopify_3p_support_app

February 21, 2024

Oh, shopping on Google is so convenient! You can find almost anything you need just by typing it into the search bar. Plus, they have a wide range of products and great deals. Have you tried shopping on Google before?

Arya Store
United States
9 days using the app