Reviews (8,856)

Overall rating
4.6
Counts per rating level
  • 71% of ratings are 5 stars
  • 12% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 2% of ratings are 2 stars
  • 12% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its ease of installation and seamless Shopify integration, enhancing user experience and simplifying operations. They appreciate the effective customer service and the app's functionality in connecting stores to Google for product showcasing and advertising, which helps expand reach and drive sales.

October 25, 2019

Once you figure out how it works, it's not bad. The process can be long and tedious, mostly waiting for Google to approve you.

Sheair Butters
United States
5 days using the app
August 18, 2019

There were so many errors with my product feed that my Merchant Center account was immediately suspended. Suspended! This app really is as bad as the other 1-star reviews, I'm so shocked it was created by Shopify.

The app pulled data from all of the wrong fields and there is absolutely no way to check why or how that happened. Not to mention, if you do make a mistake on your own data entry there's no way to resend the feed once you make corrections - especially not if your account's been suspended! There's like no functionality or action buttons in the app. Just a connection that you have to trust is working.

It didn't pull the SEO data as requested, but instead sent the super long descriptions on my website that had html coding, etc. Really weird.

So, I found myself waiting for Shopify's tech team to research the errors while also waiting for Google to respond to my request for reinstatement - but in reality I had no improvements or answers for Google in order to explain why my product feed was so poorly done!

Craft Making Shop
United States
3 days using the app
Google LLC replied August 22, 2019

Thank you for taking the time to leave your review and for the context you have provided on the problems that you've had. I'm sorry to hear that you had this experience with the Google Shopping app and can appreciate the frustration you must've felt with your account being suspended as a result.

You mentioned that you had been in touch with our technical team and I hope that they have been able to help in some way with this problem. I will be sending you an email shortly to touch base and see where you're at with the situation. Please keep an eye out for my email and I look forward to hearing back from you. -Victor, Shopify Support

Edited October 11, 2018

Love the idea of adding another sales channel to my shopify webstore. However, as many here have stated, I could not get the app to sync properly to my website. It gives me an error message and the Google folks weren't a lot of help either. Told me it's a shopify issue. Can't get through to shopify on the phone. I have worked on this for several hours and I'm done! Deleting the app. Should have review the 1.4 stars first..... My bad!

Lone Star Collectibles
United States
3 days using the app
Edited April 26, 2021

I am an important marketing tool but its not simple for a startup business owner to navigate and very difficult to understand what is expected of you.

Makorlah
United States
5 days using the app
September 4, 2020

nice helped me ! took few days to approve but yayaay that done now im happy , and hope ill make sales

Unboxkar.in
India
3 days using the app
July 22, 2022

This app does not sync products with existing Google Merchant Accounts. Every single one of my items was marked "not approved". Then, to add insult to injury, my existing Google Merchant Account was suspended and the link within the Google Channel on Shopify to "Request Re-Review" sent me to a page within Google that never loads. It also appears that my Google Merchant Account shipping settings were somehow changed and then sent back to Shopify. Even though I only sell digital items (which require no shipping), my order notifications from Shopify now have an unnecessary and unwanted "Create Shipping Label" button. I have uninstalled the app and hopefully that cleans up all the problems because I don't want to waste any more time with this mess.

The Chilly Dog
United States
3 days using the app
Google LLC replied July 27, 2022

Hi there,

William here from Shopify's marketplaces support team. We're sorry that you had a bad experience with the app. Digital goods often fall into unsupported shopping content for Google's policies. I'll send you a followup email to review exactly what happened with your store.

William | Marketplaces Support Specialist
Shopify

December 18, 2018

Never came across so terrible app like this one. Waited for days to get my product approved just showing pending.

Grab My Kart
Australia
3 days using the app
October 8, 2018

Do not install this app. The products don't sync to your feed and it DELETES your existing feeds, so you pretty much have to start from scratch with your google merchant account if you use this app. How does shopify seriously roll out functionality like this that is clearly broken!

Purium
United States
3 days using the app
February 9, 2021

good tools from Google for free
will allow you to sell more online on google and your online store .

GioMedic
United States
About 4 hours using the app
May 20, 2021

I installed the Google sales channel in my Shopify store. Did everything Google requested to be in compliance. All my products keep getting kicked back disapproved due to invalid barcodes. Barcodes are valid and issued from my supplier. In the process of trying to get it resolved my Google ads account was SUSPENDED. Not once but twice. Still trying to get the suspension resolved is a complete and total waste of time and inconvenience.It seems I am not the only one having issues with invalid bar codes this app shouldn't even be listed on the store until the issues with Google can be fixed.

Tedricks place
United States
3 days using the app
Google LLC replied May 21, 2021

Hey there! Thanks for taking the time to leave your feedback. I'm going to be getting in touch about this, we can provide assistance in getting your product identifiers set up in cases where there is difficulty. - Spencer | Support Specialist, Shopify