Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this print-on-demand app for its user-friendly interface, wide range of high-quality products, and competitive pricing. It's praised for its seamless integration with Shopify and diverse customization options. Many highlight the responsive customer service and fast shipping times. Unique features such as customized neck labels for sweatshirts and hoodies are also noted. The app is described as easy to install and integrates well with Shopify.

Edited October 8, 2019

I can't recommend this app in good faith to other sellers.
Most of their items are supposed to ship within 4 business days however they often miss this deadline. This will result in your orders arriving late, which will result in upset customers and will negatively impact your business.

Gooten is not a company you should trust with your store's reputation as they will inevitably damage it. They have poor customer service that isn't proactive, doesn't take accountability and consistently makes excuses about late orders.

I've gone as far as to reach out directly to their CEO Brian Rainey and CTO/Co-founder Micah Smith about my problems but did not get any response.

90DayFckery
United States
Over 4 years using the app
November 29, 2022

I'm so glad I found Gooten! I was using Printify and had many issues with them. Creating my items in Gooten has been really straight forward. Thanks!

Michelle Bracewell Art
United States
4 months using the app
March 28, 2017

Gooten was an absolute game changer for my business. We were using a well known competitor for many months but product prices were too high and customer support was not nearly as good as we needed. That's when we luckily found Gooten and overnight we double our margins on our products (apparel and art). Since then Gooten has printed over 300 items for us WITHOUT 1 issue and customer service has been outstanding!

They also have tons of unique products which makes it really easy to try different products for your niche to see what sticks.

I highly encourage any entrepreneur that is looking to partner with a manufacturer for printing/fulfillment to take a serious look at Gooten because in my opinion they are the best player out there.

Refinedman
Canada
3 months using the app
April 11, 2023

Since I added Gooten products to my Shopify store, veiwa increased. customization easy process and customers use their own designs. Orders are delivered on time. I love it.

Crows Nest Photography and Design
United States
3 months using the app
Gooten replied May 19, 2023

Hi Crows Nest Photography and Design, thank you for taking the time to leave us a review! We are so glad to hear you have been enjoying our services and look forward to our continued partnership!

September 22, 2020

The app integrates seamlessly to your website and couldn't be easier to use. I use Gooten for print on demand photography prints. The products have been great and service is quick.

Tanzania Collection
United States
3 months using the app
Gooten replied September 24, 2020

Hey there, thanks so much for taking the time to leave a review! We're so glad you are satisfied with your photography prints. We look forward to continuing to work with you!

April 27, 2020

I've used the app so far for the accessory pouches, scarves, weekender totes & wrapped canvases. I think all the products mentioned above except for the scarf has pretty good base & printing quality. My designs & artwork colors are well represented on the products. I would like to grow my scarf business significantly but don't feel the base fabric they use scarves is fashionable, or comfortable for wearing, it is very transparent so designs created print out with a more "transparent look". Would love if they keep the sizes of scarves offered but offer more "opaque" based fabrics like cotton, satin, crepe etc. so design artwork can really pop like it does on most scarves from other manufacturers.GREAT customer service-they usually get back to you within 24 hours, REALLY appreciate that. Last Christmas one of my customers orders was lost in mail and they immediately sent out a replacement- I highly applaud that!! Come visit us at WWW,SAYCREDBLU.COM

SAYCRED BLU DESIGN STUDIO
Trinidad & Tobago
Almost 3 years using the app
October 29, 2020

I use this app for stickers. Awesome service and super fast, glad I found them.
Definitely recommended.

Itasha Crew ™
Japan
3 months using the app
Gooten replied November 12, 2020

Hello! Thank you for your positive review. We love hearing of positive experiences while being a Gooten partner!

May 20, 2020

Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days, and haven't heard back from a single one. I'll be taking my business elsewhere.

ChartedCity
United States
About 4 years using the app
Gooten replied June 17, 2020

Hi, thank you for your review! We are sorry to hear about your experience during this time. We greatly apologize for the delay and understand your frustration. Normally, our support team would reply much sooner, however, there has been an unexpected increase in ticket volume which is why our response time has been longer than normal.

In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience.

If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We appreciate your patience as we handle these challenges and thank you again for your review.

February 5, 2021

All my customers love the can coolers from gooten! Highly recommend this POD service for those hard to find products!

FoxCreekClothingCo
United States
3 months using the app
Gooten replied February 9, 2021

Hi there and thank you for leaving us a review! We are so thrilled to hear you have enjoyed working with us. We look forward to seeing more of your work!

February 1, 2021

They have good prices for print on demand and customer support was quick to respond about questions. I haven't gotten a sample product yet so I'll update this once I get it to show the experience of ordering and quality of their prints.

GeoffreyPrints
Canada
Over 2 years using the app
Gooten replied February 1, 2021

Hey there! Thank you for leaving us a review. We are thrilled to hear you enjoyed your interactions with our customer support, as they are such an important and valued part of our team. We are looking forward to hear your review about our Gooten quality!