Reviews (515)

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate the app for its easy integration with Shopify, offering a broad range of high-quality products like throw pillows, mugs, and apparel. They highlight the user-friendly platform, fast shipping, and excellent print quality. Additionally, responsive customer service and valuable educational resources are noted for enhancing business growth and expanding product offerings efficiently.

June 21, 2022

I like the interface. Easy to navigate and know what is where. I like the variety of stuff I could customize for my brand.

Anthony G. Martinez
United States
2 months using the app
March 8, 2021

Love the quality of the printing and variety of products. My customers are also very happy with the quality. I find the software pretty straightforward to use. Things I would change: shipping costs are way too costly (especially when it's important for small businesses to provide free shipping to customers as an incentive, this eats a lot of my profit. The shipping fees are also more than what I would typically pay to mail these objects.); I’d love to have better product mock-ups that parallel or are the same as what you use to show products in your product catalog. Why aren't these available? Lastly, I'd like to see the platform compatible on all devices (especially tablets!), not just a laptop or desktop.

PEACE OF SASS
United States
5 months using the app
Gooten replied March 9, 2021

Hi there! Thank you so much for leaving us a review! We are thrilled to hear you are mostly enjoying working with us and appreciate the feedback in ways you would like to see us improve. We value the input from our partners and like to know the ways we can suit them best. Thank you for choosing to scale your shop with Gooten!

October 16, 2023

So far so good. I'm happy they have the product I needed.

LDB Duel
Canada
6 days using the app
May 28, 2021

I think the interface could use some updating. I wish there was a place for me to look at my library of uploaded art work. As of right now you have to make a template to see any of the art work you have uploaded. Also the template making process is extremely slow. Ultimatly I liked their product selection as they had some woman's shirts that the other companies did not have, however when I needed to do an all black shirt collection they were out of stock in med, large, and extra large in black with no idea on when they would be back in stock. The shirt was the only woman's shirt that ran true to size and not small. The app was easy to navigate as it is really a simple app which is not all bad.

TheEclecticChild
United States
5 months using the app
Gooten replied June 10, 2021

Hey there! We are happy to have you on board! We appreciate your feedback and your suggestions! Our customer support team always wants to hear about these types of issues so we know how to assist you and how to better ourselves for the future. Thank you for scaling with Gooten!

July 14, 2017

FANTASTIC program with great customer service! Very easy to use! and the products are top notch! Could not be happier!

Carrie Osburn Designs
United States
6 days using the app
August 17, 2023

Absolutely thrilled to share my experience with the Gooten Spotify app for selling framed posters! Let me tell you, this platform has been an absolute game-changer for my art business. As an artist and entrepreneur, I'm all about quality and customization, and Gooten ticks all the boxes. Setting up my poster designs to be sold in frames was a breeze with its user-friendly interface, and the range of customization options they offer is just mind-blowing. I could tweak everything from frames to matting, ensuring each piece is a true representation of my artistic vision. And speaking of quality, the prints I received were nothing short of stunning - vibrant, sharp, and true to my original designs. What's even cooler is the seamless integration with Spotify, which gives my art a whole new dimension. Plus, their shipping was quick and packaging was top-notch, showing they really care about their customers' satisfaction. If you're an artist looking to up your game, Gooten is an absolute must-try – it's turned my passion into a successful business venture!

HipHopArtistry
United Kingdom
2 months using the app
May 7, 2020

I ordered some products and they are pretty high quality. You should at least check their products out

ataraxia towels
Spain
6 days using the app
Gooten replied June 18, 2020

Hi, thank you for your review! We appreciate your feedback and are glad that you enjoy using Gooten.

November 22, 2020

The worst print on demand company I have ever used. Orders were delayed, customer service took days to respond, then would respond with a canned up, scripted response that did not address the issue, the user interface was extremely slow, at one point it stopped syncing with my shopify store and I didn't know the orders weren't getting printed. The cutting boards image was dull (the same file that came out bright with my other POD). The last straw is when my customer bought a puzzle as a gift and the tracking said it arrived and it never did (I have confirmation from the PO that they never received the package) and then I emailed the Gooten help desk and NO RESPONSE. **If you care at all about your business reputation then do not use Gooten, too risky.

Noelle Dass Artimals Studio
United States
3 months using the app
Gooten replied December 14, 2020

Hi there. We deeply apologize that you have had a negative experience and understand your frustrations. We want you to know that all aspects of our process are thorough and constantly monitored to ensure that our product issue rates stay consistently low. Our customer support team has an SLA of 72 business hours and are available to respond Monday to Friday 9AM-5PM EST. Our support team works so hard to provide the best to our partners to ensure a positive outcome. We are disappointed to hear that you experienced otherwise and want to learn more about it. Please submit a ticket through our help desk so our support team can assist you further. Again, we deeply apologize. Thank you for your patience.

July 25, 2022

great products and amazing customer service. Unfortunatly I was not able to use them because my focus is on metal prints and they are not yet available vis shopify.

dragonfly-metals
United States
5 days using the app
Gooten replied October 5, 2022

Hi there and thank you so much for leaving us a review! We are so happy to hear you enjoy our product and customer service! We always value getting feedback to learn of ways we are able to improve so thank you for taking the time to provide us with this.

June 16, 2021

They have been awesome to work with so far! We are very excited to grow our business with them as partners.

Word on Fire
United States
5 days using the app
Gooten replied June 22, 2021

Thank you for the review! We love to hear that our team is pleasant to work with and assists your excellence in your shop. Thank you for scaling with Gooten!