Reviews (516)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate the app for its easy integration with Shopify, offering a broad range of high-quality products like throw pillows, mugs, and apparel. They highlight the user-friendly platform, fast shipping, and excellent print quality. Additionally, responsive customer service and valuable educational resources are noted for enhancing business growth and expanding product offerings efficiently.
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I’ve been using this app to add really unique pieces to my shop. I like that you can design for multiple variants at once. I do want to see better mock up capabilities within Gooten. Showing the product in a beautiful environment or a nice looking model would increase sales. I am also looking for more pet offerings, specifically sublimated printed dog collars and dog shirts.
Hey there, thank you so much for taking the time to leave a review! We're so glad that you are satisfied with our product selection and are having a great experience with our services so far. We will most definitely note your feedback about mockups and relay this to the team. This is an area that we would like to improve in soon! As for the pet products, we are always adding fun new product additions to our site, so stay tuned! Thanks for being a Gooten partner.
Just Awful..... Stay Away
Revision !!! smalone and something witty are bogus accounts ! They are both from the same template and only have a product or two on them and both at stupid prices. This is clearly some clown at gooten trying to scam the review system.
There is nothing worse than a company like gooten trying to pull scams. This is a bogus company that has changed it's name from makeable , secured a new round of financing and got rid of the management team. This is a troubled company and I would strongly suggest that anyone considering using this company to click on the websites of the reviewers.
I was looking to sell some of their phone cases. I was surprised at the high cost of their Phone case wallet but ordered a sample. VERY CHEAP AND POORLY MADE. Since I paid less for another one at RETAIL cost I expected this one to be very nice since it was more at WHOLESALE cost but it was awful. There customer service is very slow too!
I try to never leave bad reviews and try to understand, but this guys are just not doing things right at the moment, I order an item it took them twice as long to fulfill and then the tracking number they provided is not working. I had to refund my final costumer an apologize. Will never be using gooten again. Got with printify, printful or spod if you want a reliable provider. Also their product editor for shirts is not good compared with the competition. And the costumer service takes more than a week to respond if they ever respond. Very dissapointed.
Hi, thank you for your review! We are very sorry to hear about your experience with us during this time. Long production times and delays in customer support is understandably very frustrating.
For some products, fulfillment times are delayed due to COVID-19 restrictions at our manufacturing partners' facilities, coupled with an unexpected increase in order volumes. This has, in turn, affected our customer support team. While our team is working hard to respond to every request, our response times are longer than normal.
If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten
We do apologize for the delays and hope to return to our normal fulfillment and support response times very soon. Thank you for your patience as we manage these challenges.
Sehr guter Print on Demand Service und kostenlos. Bin zufrieden, Handhabung ist einfach. Kann diese App weiterempfehlen.
I previously posted a very positive review of Gooten. At the time it was based on my initial interaction with the products and design. I love that they offer a huge variety of products to choose from for POD. They make it very easy to add your designs, also. What made me change from a 5-star to 3-star review has more to do with the difficulty I am having in adding the shipping to my Shopify store. It has been tremendously stressful, and still to no avail. I reached out to customer service, but have not heard back yet. I am not sure if there is an actual customer service number, so I am using email for help. I wasn't wanting to have to pay for another app (which seems to be the only way to integrate Gooten's shipping rates hassle-free) at $29/mo to set up shipping without doing it manually. As a new business, I am looking for ease and affordability, and Gooten has dropped the ball here for me. I still love the speed of the fulfillment process, but after receiving my kiss-cut stickers yesterday, I found that they were not kiss-cut. The came as a full 3"x4" sticker. That was very disappointing because I switched over to Gooten for their stickers specifically. Unfortunately, due to the difficulties integrating their shipping with Shopify, products not matching what is described, and not being able to reach customer service in a timely fashion, I have to look elsewhere for POD services. Gooten just isn't the good fit I thought it was. It may be for others, but for me, it's a disappointing "no". Just an FYI if you do choose to use them, or any POD company...order samples, and call support to make sure everything is in order. You don't want to sacrifice your business and reputation if it's not correct.
Hi there, thank you for leaving us a review! We are thrilled to hear we have competitive pricing, quality, and the design process. We are always happy to hear feedback to better improve so thank you for giving us your review on the mock ups. We appreciate your input and are happy to have you as a Gooten partner!
The app overall is great! What I strongly didn't like about it was that it left the "Gooten" option under the product's fulfillment section, despite uninstalling the app.
It always makes me feel cautious when a Shopify App is unable to fully remove their coding from your website.
Print quality on tees is subpar; however, the turnaround time is good. Love to come back once their quality control is a little better.
Hi there! We are sorry to hear about your experience. Our support team definitely wants to learn more about this. Please submit a ticket through our helpdesk. Again, we apologize for this experience. Thank you for your patience as we review this.
I love it! They have great selection! I found it easy to use and design with. Customer service (ie:Jovana!) is outstanding and she has gone out of her way to help me several times!
would be nice if I was able to simply download the app & use it like all other apps but apparently it's difficult to try to sign up & actually use it...
Hi there, thank you for leaving us a review and for the feedback. We hear your concerns about the sign up process. We're always looking to improve and our support team is able to assist you with any issues that arise. Please feel free to submit a request and they can address all concerns once they connect with you! We appreciate your patience.