Reviews (507)

Overall rating
4.4
Counts per rating level
  • 65% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 4% of ratings are 2 stars
  • 10% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its seamless Shopify integration, simplifying product additions and order fulfillment. It offers a wide product range, including unique items like customized neck labels and baby products, enabling market expansion. The interface is user-friendly, easing setup and design customization. The app is noted for reliable, prompt fulfillment and high-quality products, even during peak seasons. Customer service is responsive and effective in issue resolution, enhancing merchant satisfaction.

April 23, 2020

Gooten makes it SO easy for us to spin up new and exciting merchandise for our visitors! It's completely set-it-and-forget it since the process to manufacture the products is all automated behind the scenes. Grateful to Gooten for simplifying our supply chain and logistics while also allowing us to have top-notch products to offer.

Makeup Museum
United States
Over 4 years using the app
September 9, 2020

Gooten has been an amazing 'success partner'. When I wanted to add dropshipping, I had no idea where to start! Shopify has a few options listed and after reading about each, I went with Gooten. From first hand experience, not only is their platform very easy to use as I build my Shopify store, their attention to every question has been fantastic. They also double check my designs when an initial order is placed, to be sure the design fits the product accurately! This alleviates a lot of stress and helps ensure my shop is offering the best customer service possible. Highly recommend.

Willow and Poppy
United States
Over 4 years using the app
Gooten replied September 10, 2020

Hi there, thanks so much for taking the time to leave a review. We're thrilled to hear that you are having a great experience with Gooten! We also love that you are liking the integration with Shopify to create all your awesome products! We look forward to continuing to work with you, thanks for being a Gooten partner.

Edited October 8, 2019

I can't recommend this app in good faith to other sellers.
Most of their items are supposed to ship within 4 business days however they often miss this deadline. This will result in your orders arriving late, which will result in upset customers and will negatively impact your business.

Gooten is not a company you should trust with your store's reputation as they will inevitably damage it. They have poor customer service that isn't proactive, doesn't take accountability and consistently makes excuses about late orders.

I've gone as far as to reach out directly to their CEO Brian Rainey and CTO/Co-founder Micah Smith about my problems but did not get any response.

90DayFckery
United States
Over 4 years using the app
August 9, 2016

Really great service, like the products. Love the personal attention to customers, I always get a great answer and they take my feedback very seriously. I would recommend this to anyone. Interface is fairly straightforward and they are updating stuff all the time to make it easier and easier.

The Tony Leonard Collection
United States
Over 4 years using the app
Edited April 26, 2020

I love this app for pillows. So far all my customers are happy with the items they've received. And the turnaround time is better than some of the other print on demand companies. They even fulfill my orders for me and send my customers emails with tracking numbers. I highly recommend Gooten.

SweetPeaNurseryArt
United States
Over 4 years using the app
May 6, 2023

it's impossible to log in I looked up and down the whole page and through each option to no avail. they do not care that we need to gain access after we set up the account

Bohemian Haven LLC.
United States
Over 4 years using the app
April 25, 2020

I love this app! The Gooten app has made my business run so smoothly. Rather than having to pack and ship every item that sells in my Shopify storefront, whenever a customer orders, the product fulfillment automatically pushes through to Gooten where it is produced, packed, and shipped. Plus, Gooten's customer service team is seriously the best. So helpful and prompt with communication.

Prints & Plants
United States
About 4 years using the app
May 20, 2020

Zero customer service. Try googling a number to call, try finding it on their site....You won't be able to find it. Want to submit a help ticket? Great, they will avoid responding until the problem remedied itself, ex. missing package, pending product...Don't get me wrong their prices are competitive but their customer help is less than useless. I've submitted 3 help tickets over the last 10 days, and haven't heard back from a single one. I'll be taking my business elsewhere.

ChartedCity
United States
About 4 years using the app
Gooten replied June 17, 2020

Hi, thank you for your review! We are sorry to hear about your experience during this time. We greatly apologize for the delay and understand your frustration. Normally, our support team would reply much sooner, however, there has been an unexpected increase in ticket volume which is why our response time has been longer than normal.

In order to support our customer support team, we've increased our support agent team headcount by 50% and brought in a strategic leader for our Partner Support team with 15+ years of industry experience.

If your request is still outstanding, we kindly ask you to please use our new support form so we can route your request accordingly: https://help.gooten.com/knowledge/how-to-contact-gooten. We appreciate your patience as we handle these challenges and thank you again for your review.

May 6, 2020

There was a learning curve setting it up- but once it is set up it runs very well. My only complaint is that it doesn't automatically pull items from the store when they aren't available on Gooten. It is almost self-sustaining.

Raw Fed and Nerdy
United States
Almost 4 years using the app
Gooten replied June 19, 2020

Hi, thank you for your review! We greatly appreciate your feedback. We are always looking to improve so I will be sure to share your comments with our team.

Edited April 23, 2020

I have been using Gooten for about a year now to dropship products to my clients. They print a good product at reasonable price. I wish they had a online customer service chat, but they typically email back within 1-2 days. I will continue working with them in future.

C.B. Design Creations
United States
Almost 4 years using the app