Overall rating
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its diverse features such as a loyalty program, wishlist, and product reviews. They value its user-friendly interface, seamless integration with Shopify, and the ability to replace multiple apps. The reward feature is particularly appreciated for boosting repeat orders and conversion rates. The customer support team is praised for their quick responses and efficient problem-solving. The translation feature is seen as a game-changer for reaching a wider audience. Merchants consider the app a good value for money and startup-friendly.

Edited May 10, 2023

Do not leave negative review - for your peace of mind.

No notification when you exceed your orders limit. You are out of answers when customer asks you how to apply reward, because you have no clue and have dig it out. Points aren't calculated correctly in British Pounds. You'll have to adjust every order (when customer spotted) manually.

If you want pease of mind, please do not leave negative review.

I have my all windows closed from incoming calls and emails from this corner shop.

United Kingdom
3 months using the app
Growave replied May 9, 2023

Dear Vapesavers team,

We value our customers' opinions and would like to thank you for bringing this to our attention. Moreover, we’re sorry to hear of your less-than-satisfactory experience with Growave and hope you will accept our sincerest apologies. 😢

Regarding your feedback about the order limit, please kindly be informed that we send three email notifications every month if the merchant exceeds the order limit. Also, we have a notification directly in the Admin panel in order for our merchants to be informed.

I would like to mention that for self-study of our app, our team is constantly updating the knowledge base, where you can find answers to your questions. In addition, our customer support team is available 24/7 in order to assist you with all of your queries. 🤗 🙏

Concerning the currency Setting, our app relies on the base currency set in your Shopify Settings, and it converts the amount at the market exchange rate based on that setting. If you allow us the chance to speak with you at your earliest convenience, we would like to make it right so we can get this sorted out as soon as possible. 🙌

April 3, 2023

Really helpful and patient support. Even i have lots of issue about technical, css. CS will help me to solve it qucikly

Hong Kong SAR
5 months using the app
Growave replied April 4, 2023

Hey, the team at FreshyBeauties, ✨

We're happy to see that you had a 5-Star experience at Growave! 🤗

We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. 🙌

December 3, 2022

I used this app for a year, it is a good app but they have many issues and their mobile API integration is horrible and they always update their API without inform us! In addition we could not update our customers points in bulk and has to do that manually! Lastly, last week I created a boost points campaign for Black Friday to multiple points 20X but after the campaign has finished i found out the no one of customers has got 20X! and that make me do that manually for more than 1000 customers!!!

متجر باندا
Saudi Arabia
7 months using the app
Growave replied December 20, 2022

Hi, متجر باندا,

We sincerely apologize for the experience with our app that didn't meet the level of service we strive for. We never meant to cause you any of the inconveniences you had while using our app 😔.

Regarding your concern, we totally understand that. I would like to kindly let you know after deeply investigating your case our developers found out that the "Boost campaign" feature was enabled two times from the period of Nov 23 to Nov 30th and from Nov 30 to Dec 2. Please be informed that these two boost campaigns don't affect each other. Due to the app logic, the multiplier of the Boost campaign multiplies the points on the day of issuance, not the day the customer places the order. However, our development team created a task to implement the logic of multiplying points on the day of checkout. We always strive to listen and take into account all of the customer's feedback✨!

Once again, we are very sorry that your time with us was not as joyful as you expected. We value every merchant and it's important to us that all of our beloved customers are happy with our app 🙏🏻.

May 18, 2023

Amazing product! Backed also by an amazing team, super helpful and with quick replies and fast implementations. There are a lot of components to the app and you'll need to spend some time to make sure that you set it up correctly, but well worth the time and effort

Afrioz Pty Ltd
1 day using the app
Growave replied May 18, 2023

Hi Dean and Afrioz Pty Ltd Team!

Thank you so much for taking the time to leave us a fantastic 5-star review for our app. We are thrilled to hear that you had such a positive experience, and we truly appreciate your support and feedback. Your satisfaction is our ultimate goal, and it's incredibly rewarding to know that we have met and exceeded your expectations 🤩.

Should you have any further suggestions or requests, please do not hesitate to reach out to us. We are always eager to improve and provide an even better experience for our users 😊.

March 1, 2023

Immediate response, full on help and much more, we have had a wonderful experience with their incredible customer support!

About 3 years using the app
Growave replied March 1, 2023

Hi, the team at zapakait✨,

Hearing how much you love our support team has brightened up our day at Growave💖! We really appreciate you taking the time to leave us your 5-star review. It means a lot to the whole team, and we’d love to have you back very soon🙌🏻.

April 5, 2023

Love their customer service - its quick and easy to understand.
Ayana - always available and kind! Thank you for the massive help and loving the app!

Know To Glow
3 months using the app
Growave replied April 5, 2023

Dear Know to Glow team,

Thank you for your positive feedback! We are glad that you were satisfied 😇.
A satisfied customer is the best reward for us!

We were glad to help in solving your questions and are always happy to assist you! Wish you a wonderful day ❤.

April 15, 2023

The app does what it says. Very easy to set up. Great communication through and through by the team at every stage.

Deepak foods - The Desi Co.
United Kingdom
4 months using the app
Growave replied April 16, 2023

Hello there team at Deepak foods - The Desi Co., 😻

Thank you very much for taking the time to share your review. It means the world to us since we make every effort to deliver the best product and effective support. 😇

Such encouragement proves that there is a huge sense in all that we do. We deeply appreciate that you have chosen us and we will go beyond and above to meet all your expectations! 🤍

February 6, 2023

Very nice app, mostly rest of the apps just are really expensive but this one has a reasonable price.

Most importantly, their customer support is amazing, I had an issue and they fixed it in less then a day!

Sultan clothe
Saudi Arabia
30 days using the app
Growave replied February 6, 2023

Dear team at Sultan clothe🌺,

It makes our day hearing about how much our customers love Growave and the great service they’ve received from our team🥰.
Thank you so much for taking the time to leave such a great review❤️!

February 10, 2023

Easy to use and fantastic, fast customer service!! The customer service took the anxiety out of learning yet another Shopify app. Our customers are happy, too, that they don’t have to download anything or keep track of their points. We have an older demographic and it’s worked beautifully.

6th & Broadway Clothing and Decor
United States
About 2 months using the app
Growave replied February 12, 2023

Hi, Kerri and team of 6th & Broadway Clothing and Decor,

Your kind words keep our hearts warm and inspire us to make great things 🥰! We appreciate your support and trust!

With love,
Growave team ❤️!

February 1, 2023

Perfect app. When you have a question you can use the chat function. Got a question and I got an immediate personal and perfect answer. 5 stars for me!

About 1 year using the app
Growave replied February 1, 2023

Dear chastity-shop,

Thank you for taking the time to share your experience with other customers 🤩.
Proving the best experience with the app and support is our main priority.
From our side, we'll try our best to keep assisting you along this beautiful journey!

Happy Growaving!💖