Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 0% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for consolidating loyalty programs, wishlists, reviews, and referral programs into one platform, leading to increased revenue and customer engagement. The app's seamless integration with Shopify and its responsive customer support are highly valued. Some merchants have reported issues with the review migration service, but frequent updates show a commitment to improvement. The app is also praised for its affordability and value for money.

February 22, 2017

At first it was a bit confusing how to set up everything but the support they have is the BEST I have ever encountered. They are very responsive, and will help you with anything! You just need to be patient when they setup the apps to work with your template :) After that everything works great and makes the customer experience AWESOME!

Deal Bud
Bulgaria
24 days using the app
December 9, 2021

Really responsive and very prompt to offer assistance. I have managed to rectify most of the issues within a day.

Scentkew
Singapore
24 days using the app
Growave replied December 9, 2021

Hi Scentkew team,

I’m so glad to hear that you enjoyed your experience with Growave🤗. Our team is always trying to make sure users have a great time using our app and it’s great to know that we’re meeting this goal✨.

Thank you for taking the time to share your review❤️.

February 17, 2022

By far the best app I have come across with tons of functionality. The app delivers everything that is shown above. Tina, Alex and Alice from support team are extremely knowledgeable and give quick solutions.

ZERESOUQ
United Arab Emirates
24 days using the app
Growave replied February 17, 2022

Dear team at ZERESOUQ✨,

Thanks so much for sharing your feedback🥰! We want you to know how much we appreciate your review. Our staff works hard every day to give you the best experience possible and it always makes our day when a customer appreciates it✨.

Thanks again and have an amazing day🥰.

January 21, 2022

The support is great, they did everything I asked them. I can't wait to see how my customers will use this app :)

Candysan
Japan
24 days using the app
Growave replied January 21, 2022

Hey Candysan team 💗.

We thank you for sacrificing your precious time to provide us with such wonderful feedback! 🥰

We are more than happy you're pleased with our tools as well as the customer service. The whole Growave team appreciates you for supporting us. Happy merchants like you are the best thanks for the hard work we love doing!

Your words are priceless, so you are 😊.

October 25, 2022

A mysterious "glitch" for 5 weeks have left me unable to use this software and all I continually get is: "We will reach out to you shortly for a resolution." Asked for a refund over SEVEN TIMES now and have never been given a straight answer. Absolutely ridiculous! Reporting to Shopify to get my refund.

Shea Shea Bakery
United States
Almost 2 years using the app
Growave replied November 24, 2022

Dear Shea Shea Bakery team,

On behalf of Growave team, we would like to apologize for your negative experience with us 😥.
Please let us inform you that we do value every merchant and it's important to us that all of our beloved customers are happy with our application.

We went ahead and conducted a thorough investigation of all your queries, and we noticed that our support manager missed your refund query as it was among your other requests.
Please accept our sincere thousand apologies for that. We do understand that it's a glaring mistake, unfortunately, this happens when contact is not face-to-face 😔.

Additionally, we hasten to inform you that first of all we have already made you a refund for the requested period.

If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly support@growave.io or via Live chat.

By the way, we contacted you via chat and Skype and unfortunately were not able to receive an answer 😔.

We don’t know if we can wish that we can see you again in our ranks in the future, Shea Shea Bakery team. We wish you only the best and hope that you will be able to regain your trust in us someday.

July 28, 2019

I highly recommend... Growave is so user friendly, adaptable and most of all the team behind Growave are amazing... ! they are always willing to help and always a pleasure speaking to them... Get Growave, you will not regret it!

Girl Buys
South Africa
24 days using the app
May 2, 2017

Best app ever! I installed this for a wishlist and got much more! They communicate and answer emails and help with installation and fix anything that might not make sense!! I recommend it to all

Yourlamode
United States
24 days using the app
October 9, 2019

Their team is very helpful and kindness, I met some problems when I installed and used this App, they helped me right away and I think this app will help me in the furture.

clover sew
United States
24 days using the app
September 25, 2019

I highly recommend this app. It as so many features that can help shop owners boost marketing and sales. And it is user-friendly. For any problems, you can just write to the support team. All my questions are solved and replied timely. I really appreciate it. Thank you Tattu.

DorrisDress
Canada
23 days using the app
May 6, 2021

We absolutely love this app and our customer's do too. So many cool features in one place! We rolled out all 5 apps (Wishlists, Rewards, Referral Scheme, Shop Instagram Feed and Social Log in) in less than 7 days, including all the planning. This wouldn't have been possible without Growaves outstanding customer support. Big shout out to Tattu, who has dealt with my many questions and tweaks with aplomb. I was never waiting more than 48 hours for a reply, which is brilliant. I can't wait to see how this app develops. If you want to up your customer engagement and reap the rewards of it, this is the app for you.

Wildcraft Bakery
United Kingdom
23 days using the app
Growave replied May 7, 2021

Look who it is, the one and only Wildcraft Bakery team! ⭐ ✨

Your sweet review made our day. 😍 🥰 Thank you from the bottom of our hearts for expressing the appreciation of our features and we couldn't be happier to see how you find our collaboration so fruitful.

Let us mention that it is nothing but a pleasure to support an incredible client like you (Tattu sends her love!).

Please keep bringing joy to all the sweet tooths of the world! 🍪 🍩