Reviews (2,135)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its all-in-one platform that includes loyalty programs, referrals, rewards, reviews, and wishlist functionalities. It's praised for enhancing customer experience and boosting revenue and engagement. The app features a user-friendly interface and integrates well with platforms like Klaviyo. Exceptional customer support is frequently highlighted, with the team noted for responsiveness and customized solutions. It effectively replaces multiple apps, simplifying backend maintenance and improving user experience.

February 28, 2022

The UI and navigation in admin and doc page are sometimes a bit confusing but the support team is very responsive, and you got all the features in 1 single app which is very cost effective. And I am sure they can improve more in the future

Au Sexy Forever
Australia
2 days using the app
October 24, 2020

I was feeling very lost in all those options on the app and I had some questions I could not find the answers. I got a very useful help! Thank you so much!

Wanderlust by TSL
Japan
About 1 hour using the app
Growave replied October 24, 2020

Hi, Wanderlust by TSL, thank you so much for leaving us this lovely review. 💖

We totally understand how confusing and hard it might get when starting something new, whether it’s launching a store or installing a new application. That’s why our support & development team is always there for our customers, to walk them through every step, help them in any matter and to make Growave work for them.

We love making our customers happy. When you are happy - we are happy! It’s so pleasing to hear that the help you got was very useful. If you'll need any further assistance, please don’t hesitate to contact us anytime! 😉

July 12, 2016

So far so good. Still just in the testing phase, but it was very easy to install, and looks nice with my site's branding.

Allen Allen Usa
United States
39 minutes using the app
April 23, 2023

Growave has the best loyalty program and wishlist features. It helps businesses increase sales and customer engagement.

GORO JEWELLERY
Qatar
28 minutes using the app
Growave replied April 23, 2023

Hey, the team at GORO JEWELLERY!

Thank you for your valuable feedback, it's a lot of us!🙌 We do really appreciate your time to share your love around the world.💕
Please stay with the Growave team and we make your experience AMAZING!👌

January 28, 2019

I'm in early stages of exploring the app, but what i can comment on now i had an issue in the theme i'm using, although I'm on the free plan. I have contacted the team and I was really happy with the level of support i received from them. they fixed my issue almost same day. good luck for you guys, I always appreciate when i found good customer support.

GoldenGlam.nl
Netherlands
16 minutes using the app
March 20, 2023

Quiero cambiar la divisa, o usar la divisa predeterminada de mi tienda (Peso mexicano). Gracias...

new-wey
Estonia
About 3 hours using the app
Growave replied March 23, 2023

Hi, the team at new-wey!

Thank you for your valuable feedback and for taking the time to share your experience with us. 🙌🏻

In regard to the Currency Setting, please be kindly informed that our app relies on the base currency set in your Shopify Settings and it converts the amount at the market exchange rate based on that setting. We would really love to assist you with this matter if you decide to download our app again.

Moreover, we have made multiple attempts to contact you via Skype and email, but unfortunately, we have been unsuccessful in reaching you. We would really appreciate it if you get back to us so we can solve the current situation with the currency setting. Because our aim here is to help you and to ensure that you are satisfied. 😊

Best regard,
Growave Customer Support

March 25, 2021

Love this app..and most of all the service! I recently interacted with Tattu as I was having problems integrating it into my website. She was quick to respond and help me fix it. Really happy and would definitely recommend it.

Adrisya
India
2 minutes using the app
Growave replied March 26, 2021

We will never thank you enough for your amazing review team at Adrisya 😍 ?!

We express our sincere gratitude and appreciation for your time and attention. Thank you so much for being great.

We are constantly trying to be helpers, only for our clients. The satisfaction of our beloved customers is paramount ❤️.

If you need help, we are always here for you

Edited March 5, 2017

Uninstalled the app wasn't a good experience, however, they have a great customer service so I've decided to change my previous review from 1 star to 4 stars to say thanks for their help!

Tresfancy
Canada
About 1 hour using the app
September 19, 2022

Customer service wont solve any issues and passes the buck back to Shopify. NO ROI on this service and it's a waste of money for any CPG company

SNACKLINS
United States
27 minutes using the app
Growave replied October 5, 2022

Hi SNACKLINS team,

We would like to apologize for your negative experience with our team.😥

As mentioned in the email reply, our team went ahead and conducted a thorough investigation, and we see that our support manager misunderstood your question.
Unfortunately, this happens when contact is not face-to-face. 😔
That's why the answer has included the information about not reversing the charges, as Shopify Billing helps us with that.
However, as we investigated, we found out that you have faced an issue with removing our app.

If there is anything we can do to get you to give us another chance or make things right, please feel free to message us directly at support@growave.io.📩

If you're still experiencing issues, please reach out to us — we're more than happy to help, and we want to make sure that any lingering concerns are addressed.

Btw, to better assist you and correct your impression, I have sent a follow-up email with a personalized suggestion. Please check your inbox for details.
Thank you so much!✨

June 14, 2020

TOTALLY not amused! The app says it does a bunch of things, but the only free tools are nothing but crap.
When you delete the app, the app leaves a whole bunch of unneeded files in the code section. This is really annoying!

I even don't know If I can delete them, because maybe the triggers are nested in my other code I had from my theme.

TOTALLY NOT HAPPY! This is total bullshit. Thanks for waisting all my stuff!

L.Naturel Concept Store
Belgium
27 minutes using the app