Reviews (2,149)

Overall rating
4.8
Counts per rating level
  • 95% of ratings are 5 stars
  • 2% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 2% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its suite of features that boost customer engagement and sales, including loyalty programs, wishlists, and review management. They appreciate its fast performance, seamless Shopify and Klaviyo integration, and the ability to consolidate multiple functionalities. The wishlist and photo reviews are favorites for enhancing the shopping experience. Exceptional customer support is noted for responsiveness and customization capabilities.

June 26, 2020

Really impressive customer service and software! They ironed out every issue down to the smallest detail to make the app work perfectly on our new store. So great to have all these tools integrated. They really go the extra mile, well done!

Thread and Maple
Canada
About 7 hours using the app
February 23, 2024

ソーシャルログイン機能がなくなった

デジタルサイネージ 専門社 TVSIGN.JP
Japan
8 days using the app
Growave replied February 26, 2024

こんにちは、デジタルサイネージ専門社 TVSIGN.JP,

Thank you for sharing your feedback. We would like to provide some clarification regarding the recent update involving the Social Login feature. ...

March 6, 2023

Very promising app, though utilizing it is quite ugly. I could only actually get to their website to login via their FAQ's, as there is NO login on their direct site, just "Add App" and "Book Demo", not to mention "Start Trial". A little reduntant. So I wanted to move the rewards tab to a more reasonable spot on my site and it is unable to be moved, and logging into their website (supposedly ...

Jingle Truck Toys
United States
8 days using the app
Growave replied March 7, 2023

Hi Jingle Truck Toys Team,

We'd like to apologize for the inconvenience you faced because of our app 😞. We greatly appreciate your feedback, it makes our app better from day ...

July 17, 2023

The app integrates very well and easy into my existing shop. The support is really helpful and fast. I had a question and needed support with the integration of product reviews on my page. The request was fulfilled within 1 hour by a developer. Really great product and serivce!

Nomadik
Switzerland
About 6 hours using the app
Growave replied July 19, 2023

Dear Nomadik,

We are very grateful for the feedback you left. Therefore, we try to do our best every day! 😊🙏

I am very happy that we were able to help you quickly and ...

November 15, 2017

Amazing experience , support is something out of this world Kalys was NEXT LEVEL give him a pay rise hes a magic man.

Avatar New Zealand Manuka Honey
New Zealand
About 5 hours using the app
February 3, 2020

This app has been nothing short of incredible. I was assigned a personal customer service rep named Tattu who was essentially like a concierge! She helped me with integrating the app with my site, and provided me with useful resources for reference. If all customer service was like what she provided, this world would have a lot less frustrations. I strongly recommend Growave and hope you get to ...

Mandeaux
United States
About 5 hours using the app
Edited August 26, 2020

Wanted to pause the use of the app by using the backup of my theme. They then proceeded to install the app on the backup of my theme without asking.

Update: they contacted me and resolved the issue. I am giving 3 stars because I still think it's super weird they assume it's okay to add the app code in someone's backup theme without asking

CareScent
Netherlands
6 days using the app
Growave replied August 27, 2020

Thank you for sharing your feedback! We value every merchants' feedback and take them very seriously, especially negative ones, since they always point to places that need to ...

December 31, 2021

Stay away from this app.
From their site it all seems simple but in the end it is impossible to set everything up correctly without problems. I was in constant contact with the team for 4 days to solve very small problems due to their non-existent tutorials! They don't even explain well in the FAQ or help pages how to do everything you need ... Not only that: I asked how to make a change on the ...

Haliajewels
Italy
5 days using the app
Growave replied January 18, 2022

Dear team at Haliajewels,

Firstly, I would like to extend our deepest apologies for the challenges you experienced with our app. It saddens me to hear that your interaction ...

September 23, 2020

Seriously not happy with this app. I thought i was getting an all in one automatic app, as this is how it was explained to me. If someone comes in my store and makes a purchase...they get points when they check out. if someone comes in that was referred by someone else, the referrer gets points...all not true. I have a free app that already does what this offers. I don't see the point of spending ...

ROTD Crafter's Corner
United States
5 days using the app
Growave replied September 24, 2020

Dear ROTD Crafter's Corner team,

First and foremost, I'd like to express our sincere apologies for not meeting your expectations with our app. Your feedback is invaluable to ...

Edited December 8, 2021

This is the second time I review this app as the owners offered me 3 months of free trial for testing again. On the second day I arrived at the conclusion that this app is slow as hell... With the speed tester that Shopify provides, grew from 28 to 47 points just for deleting this app. The reviews widget has a lazy load with at least 2 sec. delay. The email templates and the wishlist are ugly and ...

S3ART Store
Spain
5 days using the app
Growave replied December 14, 2021

Hey team at S3ART Store,

Thanks a lot for your feedback!

We're truly sorry that we didn't meet your expectations 😔. We understand and accept the fact that we have room to ...