Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, Product Tabs, and Live Chat features, which significantly enhance customer support efficiency and user experience. They praise its intuitive interface, making it suitable for both new and established stores. The support team is noted for being responsive and knowledgeable, quickly addressing issues and making theme customizations. Many merchants appreciate the app for improving customer interaction and operational efficiency, often recommending it to others for its professional site enhancement and user-friendly design.

June 16, 2020

Excellent app, and prompt response from the app support team.

BIOEFFECT
Iceland
11 days using the app
Edited February 22, 2017

Absolutely the most amazing app! Customers LOVE getting quick answers and it helps me bring in more business!! Thank you!

Socialmediaguru365
United States
11 days using the app
August 8, 2017

Perfect and easy to use. I absolutely Recommend it

Classycookie
Belgium
11 days using the app
April 3, 2021

Easy to use, clean design, and delivers exactly what promises! The fonts, colors and order of questions can be changed and placed as desired, which was huge for my business.

TheBeautyComplex.Co
United States
11 days using the app
September 19, 2016

awesome app. Makes your website look extremeley professional.

Dashing Shirts
United States
11 days using the app
Edited June 25, 2019

I used up to help me to do FAQ page and I love it.
Excellent APP!
It's simple and easy to add new sections and articles. Awesome!

FairWow
Canada
11 days using the app
March 25, 2021

Extremely fast, friendly and competent support team. Ive tested a few FAQ apps, Help Center is the best FAQ app on Shopify.

Firewall-Shop.at
Austria
10 days using the app
August 3, 2018

Il manque de mettre les question en gras

Vintouch Lifestyle
Switzerland
10 days using the app
February 12, 2021

Der Kundesupport ist sehr schnell, kompetent und offen für alle Fragen. Er hat uns sehr weitergeholfen und beim Aufbau unseres FAQ unterstützt.

Aerial-X
Germany
10 days using the app
April 19, 2017

Very easy to use app.

I found the structure slightly confusing since it includes three levels of organization. I only needed two, but that is not an option.

There were also not many options for styling on the back end. I had to go in to the theme styles to manually make adjustments.

Otherwise a solid and useful app.

Argyle Sheep
United States
10 days using the app