Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Excellent service! We`ve gone ahead and discontinued the integration and built our own FAQ. Best of luck!
This app was free. Then all of a sudden it changes to paid ( unless you want one category) which is useless. They are forcing you to pay the premium for what they offered for free. What a scam. Check and see if your theme has a built-in FAQ. I wouldn't trust this app and highly suggest you don't waste your time. There are plenty of free options out there and who knows they could double this price out of nowhere after you put so much work into building the FAQ page and you're stuck unless you want to spend hours doing it again (which I just did). Not to mention this app is very very basic and not worth a cent.
Dear Untol Time,
Thank you for your feedback. All Help Center features and FAQ structure that Existing users had before the Premium launch remain them for FREE and customers are informed about that.
We had no intention to push customers to pay for premium services if a customer doesn't need them.
As payable Premium Help Center version was launched with new services, hope you understand, that we as a developers, have to make revenue as any other merchant on Shopify.
You have all possibilities to have the same FAQ page that you had before, unless you uninstall the app and more than 48h passes. Then following Shopify redact policy, all customer data must be deleted from the app.
If you have any additional questions - we'll be glad to help. Please contact us at support@eoscity.com.
Help Center support
Great concept, but the app is a pain in the ass when trying to simply format and edit your FAQ text.
Just great, and you can't beat free!
it's a free app and it works right out of the box. it addresses my needs and doesn't cost a penny. what's not to love?
It was easy to set up the FAQ page using this app. You could also drag and drop to arrange the sequence of various FAQs.
I would suggest adding an option to edit the font size and this app will be perfect!
Best app I've used. It helps me to create alot of items on the page and lets my customers know the feedback.
Thanks shopify!
This is a no-fuss, easy-to-use app that requires absolutely zero coding and doesn't cost a thing. Exactly what I was hoping for.
Awesome app and awesome customer service! Our shopify template as not allowing the app to show properly. HC team quickly responded and had their developers look at the problem and fix it for us in under 24 hours great service! Love the app. Thank you so much!
The FAQ page looks good and functions well. When I contacted support to ask for a few alterations with the padding and appearance they were very fast to help out and charged nothing for doing so. Thank you.