Reviews (1,331)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
Feedback submitted
Merchants highly recommend this app for its customizable FAQs, live chat, and contact forms, which streamline customer support and enhance operational efficiency. It supports multiple languages and offers an intuitive interface, ideal for international stores. The app integrates well with Shopify, performs smoothly on mobile devices, and its support team is praised for their responsiveness and assistance with customization and technical issues. A free plan is available, making it accessible for new or smaller businesses.
Refine
-
By rating
I used this app on my new store for FAQ page and it helps. It is better if you offer additional sections.
Free and doesn't nag trying to sell stuff to you. Installs easily. Quick and intuitive to setup up help page structured by category/section/article complete with a preview button. The default toggle animation and styling are nice enough to leave as-is.
Ho usato quest'app per introdurre le FAQ e la live chat, molto utile ed assistenza sempra disponibile, unica pecca riscontro un problema con la live chat che bisogna aggiornare la pagina per inviare correttamente i messaggi in chat
Ciao Kitters,
Grazie mille per aver lasciato una recensione positiva.
Il tuo feedback è importante per noi!
Grazie per aver segnalato l'inconveniente, il nostro team sta già lavorando alla soluzione di questo problema.
In caso di difficoltà, i nostri agenti di supporto saranno lieti di aiutarti.
Distinti saluti,
HelpCenter Team
Had trouble setting this up and had trouble finding the install video after closing windows by accident. When I contacted support they gave me a generic response instead of actually taking the time to look and understand the problem. Once it was fixed - a week later - customer service has berated me into changing my review.
Dear Whitewolfandco,
We are happy that the issue was solved and FAQ page is live on your store right now.
Regarding Help Center video - if you need it in the future, it's always available on Shopify app store, Help Center app's description's listing page, top right corner: https://apps.shopify.com/helpcenter
We are truly sorry, if you've experienced some negative emotions in app's setting up process. When the issue about linking FAQ with shop's menu was solved, support people kindly asked to update the review.
We wish you all the best in your business!
Kind regards -
Help Center team
July 21st:
Hi whitewolfandco,
There isn't really any problem and your HelpCenter page is not live because it isn't linked with a menu properly. The HelpCenter page is located here https://whitewolfnco.net/apps/help-center and your footer menu has a link https://whitewolfnco.net/pages/help-centre which isn't the link of the app. Simply, go to your navigation section and assign a link path /apps/help-center to your menu item. Your page will be live immediately.
the best!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Awesome app, and graat customer service that responds quick when you reach out for help regarding the app!
Excellent! I love the app.
However you can add more functionality on text and paragraph formatting
Disapontited. Filled in all information, added to webpage as written in instruction, but page does not show up. Showing loading, but nothing going on. There is no chat, where you can as to help you. Definitely not worth payment
Hi, thank you for the feedback.
I just wanted to say that we have found the solution to the problem but the issue is related to the theme functionality. In order to resolve the issue, we'd need to access your admin panel. I've contacted you via email regarding this and looking forward to hear from you.
Also, I'd like to note that even though chat support is unavailable right now, our support team can be accessed at the email address: support@eoscity.com. We're here to help everyday of the week and we react as fast as possible.
Please get back to us via email and we'll fix the problem. Have a great day! Eoscity support.
Useful app with flexible settings. Great and fast support team. Very appreciated for help with installation.
It works, but was disappointed to find that once you make a menu/faq line title and want to modify the menu title, the URL link is fixed to the previous menu item name and cannot be changed unless you remake your entire faq page.
This is confusing to the customer when they watch the URL bar on their browser and see a #URL that is totally different than where they think they are going.
Example: Menu said DOG. Then you change the menu to CAT. The URL reads #DOG instead of #CAT, so the customer is very confused when they see #DOG and they think you are tricking them into going somewhere else.