Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended
Hello CUITISAN.HK,
Thank you for using Help Center app and for your kind review!
Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content.
If you have any questions regarding the app - please contact us - support@eoscity.com.
Kind regards!
HC support team
I would use this for any site FAQs page setup. The only thing is while you can move around the inner posts you can't move an entire section to reorganize; with this addition I'd consider a 5 star rating.
An absolutely great and effective app, very helping. It helps gaining a lot of time. Could you just translate the frequently asked questions templates from some languages such as french or spanish? It would be easier. :-) xx
Pretty useful in creating a professional looking help page would recommend
awesome app guys congrats. only thing is we can not remove your name from the website without subscribing a plan.
Hi dear Ever.Boost!
We are so glad to hear that you love our product! Thank you for taking the time to leave a 5-star review. Your feedback is greatly appreciated. We try to do our best to improve our functionality and service!
Best regards,
Helpcenter Team
This app is absolutely incredible. I am not good at IT stuff but this is kids' play.
It took me five minutes total to install app and check / write my questions. I even added an extra question. Everything was already automated for me.
What's more, I already had a horrible FAQ page on my site. This app automatically deleted the horrible one and left the new one in it's place. What a relief - I had no idea how to delete my old page. I didn't even have to do anything - the old link now goes to the new FAQ page. Brilliant, brilliant, brilliant! Thanks a million!!!!!
Kim, Qld, Australia
Testing a free version as of now. App is hanging sometimes through Google Chrome browser , even after page reload. But resumes its work after closing the whole browser and reopening and logging in shopify page again.
Thank you for your feedback. Our support team have reached out to you in order to understand the issue better and help you out. Please check your email inbox.
Looking forward to talking with you.
Wishes,
HelpCenter team
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es un poco complica no estan bien explicados los graficos ,tendrian que ser mas facil para los que recien comenzamos este negocio
Dear tractions1,
thank you for your feedback. We just want to let you know, that if you have any questions or need any customisations of the app, related to your Shopify's theme specifics - we have excellent support team, that you can reach 7days/week and they will be more than glad to help and provide all needed info. So please contact us - support@eoscity.com.
Also, we kindly like to pay your attention that there is a video tutorial about the app on the top right of the listing page, please have a look: https://apps.shopify.com/helpcenter.
In Help Center app's Preferences, at the bottom of the admin page, there is FAQ - explaining most often questions that customers ask about the app - with screenshots and video links.
So, if you need any help about the setup of the app, please contact us - support@eoscity.com.
We wish you a great day!
HC team
The free version is alright. Allows for a basic FAQ page to be setup and implemented at no cost. If you want customization, paid plans allow for pretty full customization of the FAQ page.