Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its customizable FAQs, Product Tabs, and Live Chat features, which significantly enhance customer support efficiency and user experience. They praise its intuitive interface, making it suitable for both new and established stores. The support team is noted for being responsive and knowledgeable, quickly addressing issues and making theme customizations. Many merchants appreciate the app for improving customer interaction and operational efficiency, often recommending it to others for its professional site enhancement and user-friendly design.

April 20, 2020

second store we use this app, this is amazing.... translations options.. integrate facebook chat... this is AMAZZZIINNNGGGG!

your925silver
Portugal
7 days using the app
November 3, 2020

J'ai utilisé cette application pour m'aider avec la FAQ, Facile à paramétrer et à mettre en place. Je recommande.

Myrnah
France
5 months using the app
December 22, 2015

A lovely lovely app...much needed and was on a look out for something like this for over 4 months now. Finally, we have it and its free. Hope it stays free forever :)
Great stuff team!! Would love to be able to reposition categories and an option of showing only the key categories on the page, currently with more than 25 FAQS the page gets longer and longer. However, I am sure these things will be fixed sooner than we can think.

The Vintage Cart
Malaysia
5 months using the app
April 4, 2018

Awesome App!! This app makes my FAQs page look way more professional. I am so excited to have found this app and can't believe that it's free. Definitely a must have!

Superior Bling Designs
United States
7 days using the app
October 9, 2018

I use helpcenter to make my Frequently asked questions page, it works well, very easy to use. Don`t expect any fancy features. Its simple but it works!

Bulwik
Belgium
5 months using the app
February 9, 2017

Great app! Easy to set-up and very helpful to my customers.

Resistbnd
Australia
7 days using the app
January 21, 2020

very user friendly. will definitely recommend this to other store owners as well. i only wish there are other templates available depending on your niche.

Slimming Beauty 777
Singapore
5 months using the app
Shark Byte, Inc replied January 21, 2020

Thank you for the review! More templates are available in Premium Help Center version. Their demo's can be found Help Center's Settings page. We hope you'll like them :). If you have more questions, just let us know - support@eoscity.com.

We wish you all the best in your business!
HelpCenter team

April 29, 2020

Very useful and flexible app. Provide all must to use features in the free plan. Suggest to use for every Shopify store.

Ultracare.Store
United States
7 days using the app
January 17, 2023

Facile a prendre en main, l'application est facile a utiliser, facilité de création de section. Cette application est vraiment pas mal

Sporty-Human - Vêtements et accessoires unisex
France
5 months using the app
Shark Byte, Inc replied January 22, 2023

Hi Sporty-Human - Vêtements et accessoires unisex!

Thank you so much for sparing a minute and leaving this positive review!
We're pleased to hear that you enjoy using our app.
We hope HelpCenter will enable you in flourishing your business and attracting new customers!

Merci beaucoup d'avoir pris le temps de laisser cet avis positif !
Nous sommes heureux d'apprendre que vous aimez utiliser notre application.
Nous espérons que HelpCenter vous permettra de développer votre activité et d'attirer de nouveaux clients !

Best regards,
HelpCenter team

Edited July 27, 2020

Nice app !!. Five stars !!. It has everything I need !! Very easy to use. Price is also good. Highly recommended

CUITISAN.HK
Hong Kong SAR
7 days using the app
Shark Byte, Inc replied July 27, 2020

Hello CUITISAN.HK,

Thank you for using Help Center app and for your kind review!

Please note that we have an optional contact form page. You can enable it by navigating to HC Settings > Content.

If you have any questions regarding the app - please contact us - support@eoscity.com.

Kind regards!
HC support team