Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Nice, self-explanatory, easy to navigate. Great customization options.
Can't think of any difficulties I've had. Great app.
EXCELENT. It's so clear an easy to use. My shop looks more professional and great. I really recomend this.
The Help Centre is a great app and very easy to use. Will recommend to friends..
This is a really easy to use app! I do not have a bad word to say.....Its simple, it works.
If you want a F.A.Q. page you will get one for free here!
This app is unstable and the support are weak. This app is unstable and the support are weak. This app is unstable and the support are weak.
Hello Oh&Ah,
We checked your situation with developers promptly. Help Center app does not in any way affect the way a client's store works. Our app installs and is reachable by a single page in the entire store. The only thing it can affect is that single FAQ page. If this page experiences problems - then it's either our fault or the shop's theme is interfering with our functionality - which we can fix. But if the problems arise anywhere outside of the FAQ page - we technically have no influence over it.
Since Help Center app was uninstalled from your store 2 days ago, maybe there were some other changes in your shop's theme during those days, that had an impact?
kind regards -
Help Center team
This app was helpful to the primary point of getting help. I wanted to see a wider range of colorful or maybe some exotic features to make it like a brand to compliment your store.
I can't say enough about these guys. Very very fast to respond to my support queries and I feel like they genuinely care about their customers. Great app and next level support!
Hi Stahlcar Scan Tools!
Thank you very much for such a high rate of our support team work. It's our pleasure to hear that you've stayed satisfied with it as we always try to do our best in case of providing our customers the best service possible.
Best regards,
HelpCenter team
I used to love this app, but I just found out that if I want to continue adding new sections and categories to my FAQ page, then I'll need to upgrade to premium. From now on, the free version will only include one category and one section. This will basically force every user to use the premium version, since having only one section on the FAQ page is not very useful (unless you want your page to look totally unprofessional).
You say you will not charge existing users for the sections they have already created, as long as we don't uninstall the app. However, if we have some technical issues that require uninstalling and reinstalling the app (and we don't manage to reinstall within 48 hours), then we will have only one section on our FAQ page, just like new users, unless we pay up.
I understand that you need to make a living, but I'm quite pissed that you managed to ruin one of my favorite apps. If the free version included unlimited categories and sections (just like before), then it wouldn't seem like you are pushing your users to pay for the premium version.
Dear Polaris Baby,
Thank you for your feedback. We want to assure that all Help Center features and FAQ structure that you had before Premium plans launch remain you for FREE. If you need to change a structure or add more categories, sections to your FAQ page - you can add as many as you like for free in transition period (or if you'll need a prolongation of it - please let us know). And use upgraded structure now or later - according to your business needs.
We'd kindly like to pay your attention to app uninstallment and 48hours period: this comes from GDPR requirements and Shopify redact policy. It is general obligatory rule for all app developers to delete merchants and it's customers data after 48 hours when app is uninstalled. We understand the inconvenience that might be caused in such cases, but app developers have to follow these important Shopify requirements.
If you'll have any additional questions - please let us know (support@eoscity.com).
We'll be at your service.
kind regards -
Help Center team
Great app. Easy to use, and it meets all our needs in terms of FAQs. Fairly customizable (colors, etc.), but enough for it to work smoothly.
Great free FAQ page, looks very neat and fits well with our website. Would appreciate more customisation options (e.g. header options) but brilliant customer service when I asked for help with something. Thanks!