Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

Edited May 17, 2020

Not only great app to start with but also adds content to the website. Helps to increase public trust to gain more busieness

doomdah
Hong Kong SAR
About 1 month using the app
July 4, 2017

Good system to start with, I am still playing around. This is my first time using the program! it is not too difficult for a beginner, editing my review later when i find out more

The Shark Watch Co
Australia
1 day using the app
March 26, 2017

The app have problems. In the bottom where is located no have margins and when the customer clic to contact us the client can access to write because a overlay open.

The design is great but really the app have this mistakes. If the team can resolve it please contact me to install again this great app.

Agathous
United States
About 1 month using the app
Edited October 8, 2016

The app itself is great, however the lack in customization is an issue. you cannot set styles or even edit css or the look in any way possible, and because of this, everything looks way to huge for my liking, I would like to at very least - set fonts, set sizes on headings, and have the ability to change font on html rather than adding code in the content. other than that the app is free and it works as intended, Just needs a way to be edited to user's liking rather than inheriting from the site. Thanks

Niftee Gadget
South Africa
About 1 month using the app
May 17, 2020

This is a very easy to use program which helps you to effortlessly set up an FAQ page on your site. Excellent!

Intellitrack
United Kingdom
28 days using the app
March 14, 2017

cool, that helps a lot, and saves so much time, and seems so professional,

Greatnessday
United States
26 days using the app
March 16, 2021

Had an issue with the app and how it was loading on the website, but the support team got back to me immediately and was able to solve the issue quickly. Very much appreciate the speedy support!

torani.jp
Japan
1 day using the app
July 16, 2020

Désolé !
en plus d´être dans une gamme payante,personne ne me repond.
pourtant c'est écrit support prémuim,ne venez pas me dire de voir dans le spams.

UNIVERS MARS
Portugal
About 1 month using the app
Shark Byte, Inc replied July 16, 2020

Bonjour UNIVERS MARS,

Nous avons reçu votre demande hier, déjà tard dans la nuit. Notre équipe d'assistance vous a déjà contacté.
S'il vous plait, veuillez répondre à notre lettre et nous ferons de notre mieux pour vous aider et répondre à toutes vos questions relatives à l'application. Notre e-mail d'assistance est support@eoscity.com

sincères amitiés -
Équipe du centre d'aide

(EN answer)
we got your inquiry late at night yesterday and our support people contacted you already. Please respond to our letter and we'll try to do our best to help and answer all your questions related to the app. Our support email is support@eoscity.com

kind regards -
Help Center team

September 6, 2017

At first, I was just delighted and then within a week, my app literally started saying "There was an error in the third-party application" which Google did not like on my site. I have been trying to contact these guys and nada so far. Now I wonder if all my text is now lost and I have to redo it again. Please fix these errors, we all want an easy app that just works. Thanks!

Pelvic Pain Solutions
United States
About 1 month using the app
March 19, 2020

This app is super to easy to use, beautiful and pretty much worked without any adjustments at all for me. I actually picked a slightly higher rated one first which was horrible to use, this was quick and easy, and there was excellent customer support for something I couldn't figure out myself. Thank you!

Mermaid Beach co.
Australia
1 day using the app