Helpcenter: AI FAQ Page , 1,326 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.
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It is easy to use and provides a good structure for an FAQ page plus the contact form makes it more user friendly for customers.
Yes I would recommend it.
It's hard to rate it because I have never used anything like this before.
We used this for a while on many shops, now we have to find a free alternative. There are features now in the paid premium that should be free or else the free version doesn't have enough for it to be worth while. Sad to see this one go. But the upgrade doesn't justify the cost when you aren't using all premium features.
Dear Zurchy,
Thank you for your review, but all Help Center features and FAQ structure that your shops had before Premium launch remain for you for FREE.
In Premium version it is possible to have multilingual FAQ page, export content of existing FAQ page and import it into many new merchant's shops (not doing hard copy-paste work), choose from different FAQ templates, use FAQ page for cross-sell&up-sell activities. These new features were implemented based on customer's requests and we believe they will have value for the merchants that need them.
Sorry, if you have experienced any inconvenience. But existing customers have all possibilities to have the same FAQ page, transition period to change the structure if needed and service from us as it was before.
If you have any additional questions - we'll be glad to help. Please contact us at support@eoscity.com
We wish you all the best -
Help Center team
Beautiful but broken. Try it before spending time uploading.
The developer is missing, support is non-responsive, and there are javascript errors.The little things don't work.
The page linked from the app HelpCenter won't seem to load. So I'm forever stuck in loading screen. This app for me is completely useless and waste of time setting up.
Sorry for the trouble. This seems like some theme - app interference issue. Don't worry, we are usually able to fix this kind of issues fairly quickly. Our support team has reached you to take a deeper look and resolve the problem asap!
In principle, the software looks great and provides alot of features, however thats if it works... which it does not.
I trialed this for the reason of being able to respond via my mobile when i am not at my desk, and also to notify me. The mobile app does alert you,but then fails to work. any responses sent via mobile dont work. The user never gets to see the responses (this didnt work via tablet either). I also tried entering the name and email of people who had ordered, but the desktop version nor mobile failed to correlate the previous order, so that was the other reason i tried it.
To top it all, when trying to correspond with the support people using their chat, that chat doesnt work all the time either - you have to constantly refresh to avoid missing chat from support - and it seems they have used the same code in the app.
In summary, the software looks great, if it works - However it looks like they released this much sooner than they should have, and using the customers as test subjects to debug their code.
I would avoid this for now, maybe come back in 6 months time to see if it has improved
Hello!
Thank you for your feedback!
We are sorry that you have some negative experience while using our application. Please be rest assured that our dev team is aware of mentioned issues and working on them.
Please accept our sincere apologies that your experience did not match your expectations. This is on us.
We will be glad to see you back onboard one day if you’ll give us a second chance.
Warm regards,
HelpCenter team
I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!
Easy to use, beautiful setup, and simple install.
Don't have an FAQ page? Get one with this app!
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
Bonjour Babylyn,
Merci d'avoir pris le temps de laisser un commentaire !
Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application.
Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :)
Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux.
Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance !
Meilleurs vœux,
L'équipe du HelpCenter
Had an issue but was fixed. Is a great app for the price! Can't beat free and easy to use.
This is such an awesome app, and it is extremely easy to integrate.