Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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Beautiful but broken. Try it before spending time uploading.
The developer is missing, support is non-responsive, and there are javascript errors.The little things don't work.
The page linked from the app HelpCenter won't seem to load. So I'm forever stuck in loading screen. This app for me is completely useless and waste of time setting up.
Sorry for the trouble. This seems like some theme - app interference issue. Don't worry, we are usually able to fix this kind of issues fairly quickly. Our support team has reached you to take a deeper look and resolve the problem asap!
In principle, the software looks great and provides alot of features, however thats if it works... which it does not.
I trialed this for the reason of being able to respond via my mobile when i am not at my desk, and also to notify me. The mobile app does alert you,but then fails to work. any responses sent via mobile dont work. The user never gets to see the responses (this didnt work via tablet either). I also tried entering the name and email of people who had ordered, but the desktop version nor mobile failed to correlate the previous order, so that was the other reason i tried it.
To top it all, when trying to correspond with the support people using their chat, that chat doesnt work all the time either - you have to constantly refresh to avoid missing chat from support - and it seems they have used the same code in the app.
In summary, the software looks great, if it works - However it looks like they released this much sooner than they should have, and using the customers as test subjects to debug their code.
I would avoid this for now, maybe come back in 6 months time to see if it has improved
Hello!
Thank you for your feedback!
We are sorry that you have some negative experience while using our application. Please be rest assured that our dev team is aware of mentioned issues and working on them.
Please accept our sincere apologies that your experience did not match your expectations. This is on us.
We will be glad to see you back onboard one day if you’ll give us a second chance.
Warm regards,
HelpCenter team
I downloaded and customized this application in 20 mins. The application looks professional and easy to customize. Exactly was I was looking for - Thank you!
Easy to use, beautiful setup, and simple install.
Don't have an FAQ page? Get one with this app!
c payant donc voila il y'a mieux a mon avis et juste 5 article pour l'avoir gratuit donc sa ne sert presque a rien .
Bonjour Babylyn,
Merci d'avoir pris le temps de laisser un commentaire !
Nous sommes vraiment désolés de savoir que vous avez eu une première expérience frustrante avec notre application.
Nous voulons vraiment que vous ayez l'occasion de vérifier toutes les fonctionnalités de notre application :)
Pendant les 15 jours d'essai gratuit, vous pouvez choisir n'importe quel plan et vérifier ce qui vous convient le mieux.
Nous vous serions très reconnaissants si vous décidiez de nous donner une seconde chance !
Meilleurs vœux,
L'équipe du HelpCenter
Had an issue but was fixed. Is a great app for the price! Can't beat free and easy to use.
This is such an awesome app, and it is extremely easy to integrate.
I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com
I tried every FAQ app here and this is the best freemium one. All of them restrict features for the free version and this app is the most usable if you decide not to upgrade.