Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its user-friendly, customizable templates and seamless integration with existing themes. It's known for its reliability and features like FAQ, Product Tabs, and Live Chat, which effectively reduce customer queries and emails. The responsive customer support team is quick to resolve issues. The professional look of the app enhances the user experience, making it highly recommended for small businesses due to its simplicity and effectiveness.

Edited May 20, 2020

I love this app! It's great and easy to use. I highly recommend using this app to give wonderful customer service. www.DNAofChampions.com

DNA of Champions
United States
About 5 hours using the app
October 4, 2021

I tried every FAQ app here and this is the best freemium one. All of them restrict features for the free version and this app is the most usable if you decide not to upgrade.

Your Space Pro
United States
About 5 hours using the app
March 18, 2021

We went for the premium option, but honestly the app is overall not worth it. These sort of apps suppose ease up your customer communication but for us it didnt!
Clanky set up, really bad overview in inbox and per each customer. Slow and laggy.
Needs some serious improvement, customer support only through email and really slow. I would rather pay more and have a proper helpdesk function then this.
Sorry gave it try but there are better options out there that actually help and make your life easier.

Wisold
United Kingdom
6 days using the app
Shark Byte, Inc replied March 18, 2021

Thank you for your feedback. Our team is sorry you felt this way.

Development is constantly improving the product to meet the best expectations.

If you are willing to give HD another try - our team can guide you through each step to set up and maintain the application in the fastest and easiest way.

Best wishes

June 18, 2017

Didn't work well when I tried to edit the content on my Chrome browser.

Aryumedic
Australia
6 days using the app
June 15, 2016

Easy enough to use but this has a very ugly interface.

Kapowsmiles
Australia
5 days using the app
June 18, 2017

Excellent app. I've been meaning to install something like this for a while, but didn't realise there were any free ones around.
A feature I would like to see would be extra formatting options (extra fonts/sizes/colours/layout designs, etc) But considering it's free, I have no complaints!

Cool Spots Gaming Emporium
United Kingdom
About 3 hours using the app
January 25, 2017

Simply put - AMAZING! Great app. We made our FAQ page for B2B in 20 minutes from installation to finish. Hands down that's how apps should work.

Mmore Cases
Slovenia
About 3 hours using the app
January 5, 2017

Easy to use, great app
https://www.cuckoosnest.eu/

Cuckoosnest
Germany
About 2 hours using the app
Edited April 19, 2020

LA APLICACION ANDA MUY BIEN, LASTIMA QUE NO ES GRATUITA, VAMOS A VER COMO QUEDA EN MI PAGINA WEB.....

treasure and gadgets
Argentina
About 2 hours using the app
September 29, 2016

I am loving this free feature. Highly recommended!

Myartscape
United States
About 2 hours using the app