Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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We went for the premium option, but honestly the app is overall not worth it. These sort of apps suppose ease up your customer communication but for us it didnt!
Clanky set up, really bad overview in inbox and per each customer. Slow and laggy.
Needs some serious improvement, customer support only through email and really slow. I would rather pay more and have a proper helpdesk function then this.
Sorry gave it try but there are better options out there that actually help and make your life easier.
Thank you for your feedback. Our team is sorry you felt this way.
Development is constantly improving the product to meet the best expectations.
If you are willing to give HD another try - our team can guide you through each step to set up and maintain the application in the fastest and easiest way.
Best wishes
Didn't work well when I tried to edit the content on my Chrome browser.
Easy enough to use but this has a very ugly interface.
Simply put - AMAZING! Great app. We made our FAQ page for B2B in 20 minutes from installation to finish. Hands down that's how apps should work.
Easy to use, great app
https://www.cuckoosnest.eu/
LA APLICACION ANDA MUY BIEN, LASTIMA QUE NO ES GRATUITA, VAMOS A VER COMO QUEDA EN MI PAGINA WEB.....
I am loving this free feature. Highly recommended!
Disaster of an app. paid for it in full for a year and never received any of the upgraded benefits. Still fighting for a refund. Good luck with this bunch!!!
Dear The Card Space,
We thoroughly investigated your situation and found out that Premium plan was not activated automatically, because Shopify billing didn't provide back right info about your successful payment and we didn't receive it. It must be some rare technical glitch and we will sort it out with Shopify as soon as possible.
Meanwhile we offered you Free Premium plan usage and confirmed your refund request - please find more info in the letters we've sent to you and to Shopify billing (we've added you CC - in order to keep you updated).
Once again - we are sorry for not good experience and are doing our best to sort out this situation as soon as possible.
kind regards -
Help Center team
Works good when it works. When creating Articles it frequently hangs and/or is slow when clicking add with no indication that it is working resulting so I click add article again resulting in multiple articles being added
Oh wow. Just installed this app 30 minutes ago and our store FAQ page went from being a dinosaur to a Ferrari. SUPER easy to set up and add to the Menus. Really, really, happy right now. :)