Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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This Help Center app is so easy to use and customer service is responsive. Makes your customer service FAQ look neat and professional. I recommend it for your store.
just installing this now, but i love it - super easy to use and navigate!
Love this app and use it for 2 of my stores. Easy to use and save a lot of time with costumer emails
Absolutely top-quality! So tidy, easily configurable. Highly recommend!
After hearing how easy this app was to use I created some issues for myself when I first installed it (changed proxy settings and didn't adjust in navigation and a font/colour option that hid headings.)
I was super frustrated (because I didn't know what the issues were). The developer was great. Email support was every 24 hours (and faster would have been nice), BUT it was comprehensive, clear and 100% worked.
Help-Centre is set up now and I love it. It is a super effective and easy way to have a solid FAQ page.
Great app - it was easy to set up and customise to match my colour scheme, and I am happy with how it looks and functions on my site.
Works really good for me. Simple to understand and simple to implement in the store.I can recommend it to everyone.
My misunderstanding. The app works fine and verified the root of the problem was indeed external after extense research. My apologies.
Kindly note that, as explained via emails, developers have removed the added code and compared theme code versions to find that the snippet added had no effect on the problem mentioned.
As mentioned in emails, looks like another app updated/installed or theme updated could have caused the issue.
Hope this makes sense and we wish we could assist more in your case.
Wishes,
HelpCenter team
The customer service is excellant. I had a quick answer right away. Very fast.
Very Good App. I love it. This is very easy to install in the website.
Awesome app.