Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

June 13, 2018

Awesome app that works perfectly. Absolutely love it!

The Bircher Bar
Australia
Over 2 years using the app
January 4, 2022

I have used this app for the FAQs for nearly 18 months which was great for our website, easy to install, configure and maintain. I then started to use Tabs on our product pages, this also was very easy to set up and use and is great for saving time when editing the same content on multiple products in addition to keeping maximum information in a smaller more manageable style. Very happy with the support I received when I encountered a few difficulties.

TAPP Water (Malta) Ltd
Malta
Over 2 years using the app
July 14, 2017

It's easy to use and looks great!

Violet Pumpkin
United States
Over 2 years using the app
January 26, 2016

Amazing app. A must have for a quality FAQ's page.

Nerdarmor Com
United States
Over 2 years using the app
March 31, 2017

Home Run! This is a simple setup like all apps on Shopify. With a couple clicks it was installed. If you want to see a live working version, visit https://www.pioneercoaching.com/apps/help-center

Great job s4Commerce.com!!

Pioneercoaching
United States
Over 2 years using the app
June 5, 2021

very helpful app and great, user friendly and easy to use, my store is just new and im going to upgrade it later

Ozhotdeal.com.au
Australia
Over 2 years using the app
March 11, 2018

Professional help centre app. Wouldnt be without it now! Five stars.

Tidyhydro
United Kingdom
Over 2 years using the app
July 18, 2018

Great app and amazing customer service!

Wirelesslamp
Switzerland
Over 2 years using the app
May 30, 2016

5 stars are not really enough to rate this app and the support I have received!
I have never before experienced such a 1st class support and eagerness to update/improve a free app on shopify.
Thumbs up to the HelpCenter Crew!

Bagestaalet
Denmark
Over 2 years using the app
December 21, 2016

Really useful app. Customer view this and usually have their questions answered.

My Bed Covers
United States
Over 2 years using the app