Overall rating
4.6
Counts per rating level
  • 86% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants find this app beneficial for easily setting up FAQ pages and enhancing customer interaction with a live chat feature. They appreciate the responsive customer service and efficient performance. The FAQ feature is valued for reducing customer queries and improving customer experience. The paid plan's additional features, like Product Tabs, are seen as a worthy investment. The app is praised for its easy integration, reliability, and continuous updates that improve the interface and add new features. The support team is commended for their speed and accuracy.

June 14, 2017

The best FAQ app out there. And it comes entirely free of charge.

Kokokraft
United Arab Emirates
Over 2 years using the app
September 22, 2018

Intuitive interface, great customer service, looks great on our website! ALL FOR FREE! Highly recommended :)

Custom Bakes by Edith Patisserie
Singapore
Over 2 years using the app
June 1, 2018

I have been using this app for about 6 months, and I strongly recommend this app!
It is free just as advertised and looks great on our website after setting everything us. The 2 things that I got with this app. that I was not able to get with others are:
1) There is a search bar located on the top of the page
2) There is a contact us button at the bottom of the page.

I have not had ANY problems in all the time I have had this app.

Starving Jewelers
United States
Over 2 years using the app
April 11, 2019

A really good free app that provides simple steps to establish an important and trustworthy page make customers happy and decrease the workload to deal with repetitive questions from customers.

iMake Life
Australia
Over 2 years using the app
March 25, 2020

I am new to Shopify and setting up websites. This app is so easy and offers a template that is able to be edited to conform to your business.

Cottage LunaSea
United States
Over 2 years using the app
May 11, 2021

Love the look for the Help Center. Even the support team that's very quick to help with any design issues!

Harazat Box
Canada
Over 2 years using the app
April 7, 2023

Great and friendly customer service. Had an issue with a new theme not transferring some data over, the team at Helpcenter swiftly looked into it and resolved the issue.

Thanks again Helpcenter team :)

Smoke&Cinders
United Kingdom
Over 2 years using the app
Shark Byte, Inc replied April 7, 2023

Hi there Smoke&Cinders !

Thank you for leaving such a positive review and for such a high rate of our support team work.

It's our pleasure to hear that you are satisfied with our app and service as we always try to do our best in case of providing our customers the best experience possible.

Kind regards,

HelpCenter team

August 19, 2018

The app you must have. Easy to install and use. It's incredible!

Sda038
Thailand
Over 2 years using the app
July 7, 2017

Our company uses HelpCenter for our store's FAQ page. Their app is very easy to use and it looks very professional! We've never had any issues with the app, and it meets all of our FAQ page needs. You can view it on our store High Society Canine at the following URL: https://highsocietycanine.com/apps/help-center

Highsocietycanine
United States
Over 2 years using the app
April 26, 2021

I used this app to create my FAQ page. I had a couple of special changes I wanted to make but was having some trouble getting it to look right on my store, so I sent the developers a quick email. They responded really fast and easily solved all of my questions. Definitely 5 star service!

by Diehl
United States
Over 2 years using the app