Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its customizable FAQs, Product Tabs, and Live Chat features, which significantly enhance customer support efficiency and user experience. They praise its intuitive interface, making it suitable for both new and established stores. The support team is noted for being responsive and knowledgeable, quickly addressing issues and making theme customizations. Many merchants appreciate the app for improving customer interaction and operational efficiency, often recommending it to others for its professional site enhancement and user-friendly design.
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So easy to use and best of all, it's free!
The app help me more, no bug, and very useful, no bug, and very useful, you can visit my site www.janemoon.store to see the effect
Awesome app. Easy to use. Helps us organize our FAQ page and makes it look so great! Strongly recommend it.
easy to install, publish and add to shopify store, and offer FREE VERSION allowing my business to grow.
The app is really easy to use and it looks great integrated in the website. I highly recommend it to any shopify user.
Free, easy to use, slick looking, I can not fault this app - THANK YOU!
After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend).
What I like:
- Easy to set up
- It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!)
- Ability to create sections and categories (but this is a paid feature)
- Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support)
What I struggled slightly with:
- Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off
- Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs.
- Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page
Hello Press & Still,
Thank you for choosing HelpCenter app! And thank you very much for your time providing valuable insights about our service. It is very important for growing and enhancing HC app features.
Regarding your last comment about FAQ page url - it can be customised according to the customer's needs in "App proxy" section. We've already sent you an email where and how it can be done.
If you have more questions or need any help using HelpCenter app - please contact as at support@eoscity.com and we'll be more than glad to help.
Kind regards and all the best in your business!
HelpCenter team
I love it is very easy to use and helpful, Thank you very much and good luck.
I'm using it to help my customers...
Good app, no watermark and free. does what it needs to do :). Easy to use, would be better if there were more tab options.
Very simple to use and install. Makes managing your FAQ content a breeze. Not very customizable in terms of styling YET (think it's coming) but Tomas is super responsive and helpful with any specific changes you might need...