Reviews (1,335)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.
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So far very helpful app and very responsive help from Marius.
I would recommend to all to use this app if you want to have a nice FAQ page within an hour or less...
This app is definitely a must-have for every Shopify store! Deserves 5 stars! Plus, it's freeeeee!
superrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrrr
So easy to use and best of all, it's free!
The app help me more, no bug, and very useful, no bug, and very useful, you can visit my site www.janemoon.store to see the effect
Awesome app. Easy to use. Helps us organize our FAQ page and makes it look so great! Strongly recommend it.
easy to install, publish and add to shopify store, and offer FREE VERSION allowing my business to grow.
The app is really easy to use and it looks great integrated in the website. I highly recommend it to any shopify user.
Free, easy to use, slick looking, I can not fault this app - THANK YOU!
After trying and ditching a couple of other FAQs and page creation apps, I landed on this one (on advice from a friend).
What I like:
- Easy to set up
- It takes on my store theme automatically so I don't have to mess with fonts and settings (yes!!!)
- Ability to create sections and categories (but this is a paid feature)
- Ability to format extensively within the answers (trying to add bulleted lists into the other page creation apps was a headache - needed tech support)
What I struggled slightly with:
- Layout options not quite as visually stunning as, say, LayoutHub, but functionality and ease of use is well worth the trade-off
- Anchoring of answer text seemed off - when I expanded accordion answers, the text flew up too high and hid under my web header. But HelpCenter tech support went into my site and fixed this within 24 hrs.
- Not sure what I think of the help-center URL. I wanted to use a FAQs URL. It seems I'm paying to advertise the HelpCenter app instead of leading people to my FAQs page
Hello Press & Still,
Thank you for choosing HelpCenter app! And thank you very much for your time providing valuable insights about our service. It is very important for growing and enhancing HC app features.
Regarding your last comment about FAQ page url - it can be customised according to the customer's needs in "App proxy" section. We've already sent you an email where and how it can be done.
If you have more questions or need any help using HelpCenter app - please contact as at support@eoscity.com and we'll be more than glad to help.
Kind regards and all the best in your business!
HelpCenter team