Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

July 22, 2022

App works great! Had some issues when we upgraded our theme to 2.0, but the support was amazing and they were able to get it up and working perfectly.

Swiss Madison - well made forever
United States
About 1 year using the app
Shark Byte, Inc replied September 1, 2022

Thank you very much for the appreciation of our support level!
We are always trying our best to help our customers quickly and efficiently.

Please don't hesitate to contact us again ;)
Have a good one!

Best wishes,
HelpCenter team

April 13, 2020

love this app is very good and easy to use you can use without helptips and its free thank you so much help app.

athletics motion
United States
About 1 year using the app
May 26, 2016

great useful for building beautiful FAQ page. customer support is awesome.

Drwatchband
Singapore
About 1 year using the app
May 27, 2019

Great app. Makes our FAQ page look much neater and more professional.
Easy to use and integrated smoothly with our site.

speakette
Malaysia
About 1 year using the app
May 13, 2020

Amazing App and super easy to use. If you know CSS and/or HTML it also lets you custemize a lot of things the way you wanna go.
Super fast and very friendly support - helping me all the time with my questions. Love it!

GCK Handelsunternehmen GmbH & Co. KG
Germany
About 1 year using the app
May 26, 2019

Good support. easy to use and simple to install. Will definitely recommend this Help centre FAQ app.

Trending Deal Of The Day
Australia
About 1 year using the app
December 17, 2021

Very good app with good templates, easy to use and very affordable. The support also helped me customize it so it was easy, thank!

Cool Mini-Splits
United States
About 1 year using the app
April 20, 2017

fantastic app that has considerably help to reduce calls, logging time and general enquirers without benefit,

Would highly highly HIGHLY recommend!

Venom Gaming Offical
United Kingdom
About 1 year using the app
August 28, 2018

Great app. One stop solution to the FAQ page. Very easy to use, would recommend.

Drama London
United Kingdom
About 1 year using the app
September 28, 2020

the App Cool And Friendly Use they know what they Offering and they know what the customer looking for , they Have Amazing support Team .

DEALS FB
United Arab Emirates
About 1 year using the app