Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

Edited September 26, 2017

the quality of this free faq is unbelievably good. the limitations that exist (they're tiny) do not come close to the value added to have a quick and esy and free faq that's searchable on your site! sheesh so great..

i would say, if we could download the text we make through the app, that would be awesome.
would have made last week much less scary, and will be nice for a simple transition out.
thanks for taking care of what you need to when ever there's an issue or hiccup and keeping good communication.

Ocdeli
United States
About 1 year using the app
April 11, 2019

works perfect! I love it nic einterface, details, easy to use. Remember if you cant add the adress they tell you to the menu its because you must add the whole adress including your domain.

TryMindful
Colombia
About 1 year using the app
Edited July 18, 2019

I love this product's ease of creating menu headings and menu subheadings—great for organization and looks nice and tidy on my site's FAQ page. However, I wish there was an option to automatically collapse a subheading when another one is clicked—this would keep things tidier on the page, and prevent customers from having to scroll down, especially if on mobile. Also wish it was possible to change fonts and sizes—no option for this yet. Also spacing can get glitchy as well—there needs to be a paragraph spacing option or something to make it so that sentences/paragraphs do not randomly have double-spacing before/after them. However, hyperlinking text works great. For a free app, it is amazing, so thanks HelpCenter!

UltrAccessories
Canada
About 1 year using the app
Edited April 9, 2019

very nice. Exactly what I needed to make my website look professional. Very easy to use too! I love the collapse and open feature!

ModishMade
United States
About 1 year using the app
Edited March 1, 2019

Works very well but requires CSS knowledge to be customized. Pretty fast customer service given the fact it's a free app.

Arkanjia
Canada
About 1 year using the app
July 17, 2019

This has been a great tool so far. It is super easy to get up and running.

I do wish they had a feature where, if a user is searching the FAQs and cannot find what they are looking for, the user can hit a plus button to send the question directly to us. This would allow us to triage an issue with that customer. To add to that it would be great to be able publish the Question and Answer back to my FAQs.

Aside from that feature request, I really like this tool.

KitchyGadgets
United States
About 1 year using the app
Shark Byte, Inc replied July 18, 2019

Hello KitchyGadgets,

Thank you for being Help Center app customer and for 5 star review! Your suggestions regarding new features of HC app are very valuable. We'll discuss implementation possibilities with developers and maybe they will appear on app development list.

Wish you all the best in your business!

May 30, 2017

amazing!! makes the FAQ page very nice

Designer Impressions
United States
About 1 year using the app
September 7, 2019

Application très performante et simple d'utilisation. Je recommande cette application. Il y a juste un point négatif, ce sont les liens service client qui nous renvoie sur des pages vierges.

Boutique
France
About 1 year using the app
October 29, 2019

I'm not a complete idiot but I also don't have more than three seconds to spend learning new things while I try to focus on customers. This app is super easy and intuitive. No complaints.

BecauseFans
United States
About 1 year using the app
April 26, 2021

A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.

DreamFam
Germany
About 1 year using the app