Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

April 11, 2019

works perfect! I love it nic einterface, details, easy to use. Remember if you cant add the adress they tell you to the menu its because you must add the whole adress including your domain.

TryMindful
Colombia
About 1 year using the app
Edited July 18, 2019

I love this product's ease of creating menu headings and menu subheadings—great for organization and looks nice and tidy on my site's FAQ page. However, I wish there was an option to automatically collapse a subheading when another one is clicked—this would keep things tidier on the page, and prevent customers from having to scroll down, especially if on mobile. Also wish it was possible to change fonts and sizes—no option for this yet. Also spacing can get glitchy as well—there needs to be a paragraph spacing option or something to make it so that sentences/paragraphs do not randomly have double-spacing before/after them. However, hyperlinking text works great. For a free app, it is amazing, so thanks HelpCenter!

UltrAccessories
Canada
About 1 year using the app
Edited April 9, 2019

very nice. Exactly what I needed to make my website look professional. Very easy to use too! I love the collapse and open feature!

ModishMade
United States
About 1 year using the app
Edited March 1, 2019

Works very well but requires CSS knowledge to be customized. Pretty fast customer service given the fact it's a free app.

Arkanjia
Canada
About 1 year using the app
July 17, 2019

This has been a great tool so far. It is super easy to get up and running.

I do wish they had a feature where, if a user is searching the FAQs and cannot find what they are looking for, the user can hit a plus button to send the question directly to us. This would allow us to triage an issue with that customer. To add to that it would be great to be able publish the Question and Answer back to my FAQs.

Aside from that feature request, I really like this tool.

KitchyGadgets
United States
About 1 year using the app
Shark Byte, Inc replied July 18, 2019

Hello KitchyGadgets,

Thank you for being Help Center app customer and for 5 star review! Your suggestions regarding new features of HC app are very valuable. We'll discuss implementation possibilities with developers and maybe they will appear on app development list.

Wish you all the best in your business!

May 30, 2017

amazing!! makes the FAQ page very nice

Designer Impressions
United States
About 1 year using the app
September 7, 2019

Application très performante et simple d'utilisation. Je recommande cette application. Il y a juste un point négatif, ce sont les liens service client qui nous renvoie sur des pages vierges.

Boutique
France
About 1 year using the app
October 29, 2019

I'm not a complete idiot but I also don't have more than three seconds to spend learning new things while I try to focus on customers. This app is super easy and intuitive. No complaints.

BecauseFans
United States
About 1 year using the app
April 26, 2021

A friend of mine showed me this app and since then I use it.What a great app, I absolutely love it. It improves my store so much.

DreamFam
Germany
About 1 year using the app
July 26, 2017

awesome app!!!
very easy to use and friendly made the perfect FAQ with it.
definitely will recommend it .

The Dragon Bay
Israel
About 1 year using the app