Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

December 30, 2016

A free FAQ app, great if your theme dont come with a FAQ system!

Gamer Nation
Sweden
About 1 year using the app
September 26, 2019

Prompt, friendly and helpful support team - solved my issue really quickly. Really easy to use app.

Ellennyswim
Australia
About 1 year using the app
February 6, 2017

HelpCenter very flexible and you can even embed video's if you want. Really like it! Thanks for creating a great app.

Mosaic Melbourne
Australia
About 1 year using the app
January 7, 2019

excellent app that works flawlessly. Has a fine interface and easy to navigate
excellent app that works flawlessly. Has a fine interface and easy to navigate

Ewovations
United States
About 1 year using the app
Edited December 4, 2018

This is a good app. I found it has a clean interface and is straightforward to use. I had one little temporary issue: Our website has a dark background and the defaults on the app presented questions on FAQ that were hard to read when not selected. But a note to their support resulted in a message back the next morning with a short snippet of code to insert in the theme.css.liquid code which immediately fixed the issue. Thanks Marius for quick response!

I also note that use of this app does not slow the mobile website load speed (assessed using testmysite.thinkwithgoogle.com), which cannot be said for all apps. I would certainly recommend using this app.

Strandman Art
United States
About 1 year using the app
Edited March 15, 2020

I found this App really wonderful: without doubt it's very useful and necessary, as well as super complete, nice and simple designed for me to build in my store. This FAQ page is a significant tool that saves a lot of time when referring to basic support issues and general information my clients have the right to know in advace and clearly.
I highly recommend this App.

NOVUS Mall
Israel
About 1 year using the app
July 12, 2022

GREAT SERVICE! He helped me with all of my problems, and I asked a lot. Fast and nice technical support.

LillyTees
Israel
About 1 year using the app
Shark Byte, Inc replied July 12, 2022

Hello LillyTees!

Thank you for your kind works, you've made our day :)
We'll try our best to keep the level of service as high as it possible.

In case any questions about our app occurs,k please feel free to contact our Support Team again.

Have a great week.

Helpcenter Team

February 5, 2017

Great app! Very easy to use and look really good too.

Kimchipop
United States
About 1 year using the app
July 13, 2018

Great product, easy to use and the support from the developers is quick and efficient.

Ottysleepuk
United Kingdom
About 1 year using the app
October 9, 2020

I have been using this app for a while and it's reliable and works well for my needs. I have a tiny business and while people tend to ignore FAQs on websites I have a reference point I can link an use for myself, which is super handy. If my business actually made any money, I'd upgrade!

Dogs & Stars
United States
About 1 year using the app