Reviews (1,335)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for enhancing customer support and reducing email volume, thanks to features like customizable FAQs, a ticketing system, and multilingual support. It's easy to install, integrates well, and has a professional look. The support team is responsive, often working beyond typical hours to solve issues. Continuous updates based on merchant feedback ensure its reliability and effectiveness in improving service and operational efficiency.

August 24, 2019

Also unhappy from the changes. For my futures shops, I won't use this app as the free features are too limited (1 section please come on) and I dont use any of the premium features. Time to find an alternative...

Nouvelle Jeunesse
France
About 1 year using the app
Shark Byte, Inc replied August 25, 2019

Thanks for your honest opinion! We appreciate you being our customer as everyone else and is sad that changes makes you unhappy. Please understand that the same as you, we are business. Its nice to give people something valuable for free, but businesses will not survive on good intentions. So now we're offering a PREMIUM version with new features our customers requested. Free version is still there and has all it needs to have a FAQ page on a store.

IMPORTANT that in order to treat our customers fairly we're allowing to make additional categories and sections until 15th of October. You can add as many sections and categories as you wish until then. I hope this transitional period will be helpful to you and if there's any questions, we're looking forward to here from you at support@eoscity.com

April 25, 2020

J'ai utilisé cette application pour mon FAQ. Je suis en mode test pour le moment. Je pense que ça devrait le faire.

MONT JEAN JOLLY
France
About 1 year using the app
April 19, 2022

I had a quick issue and support was quick, efficient and painless. Thank you! We are very pleased with our FAQ page

SCARAMUZZA ECO SHOP
United States
About 1 year using the app
May 2, 2019

Great app and it perfectly blends with my theme, easy to customize and it looks well organize. Great job!

CENTROARTESANO
Spain
About 1 year using the app
Edited May 29, 2020

Awesome app. HelpCenter app works great. I love the simplicity. All I have to do is add my FAQs and it's good to go. Highly Recommend.

Blue Cactus Printing
United States
About 1 year using the app
January 21, 2020

I like the free HelpCenter app. It conveniently matches my current theme and I highly recommend it.

Thank you,

Stacey Hayes
The Gifted Moon Goddess
MoonGoddessGifts.com

Moon Goddess Gifts
United States
About 1 year using the app
July 21, 2017

thanks for Oberlo providing this good app to add on, especially for FREE.

Buy Lunch Box
United States
About 1 year using the app
March 8, 2020

It is well structured but very buggy! I have informed developers, but nothing has been changed and no updates were received.. Kind start to regret I bought that app.

iheartmycase.com
Israel
About 1 year using the app
Shark Byte, Inc replied March 8, 2020

Hi Michael, thank you for the feedback. We didn't receive your reply by email when we informed about completed fixes on Feb 28. If there's any additional changes need to be made, let us know by email and we'll get all sorted.

August 7, 2017

Really easy and simply to use, for both us and the customer. Looks nice, and clean. Very happy

Glow Mo
United Kingdom
About 1 year using the app
February 25, 2017

So far so good. Was just what I was looking for. And you can't beat the price!

Blackbeards Pride
United States
About 1 year using the app