Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

May 6, 2017

This is really fantastic app. My FAQs page now looks so cool.

Watchersstore
Thailand
12 months using the app
December 14, 2016

I'm rarely compelled to write reviews but I just had to say how brilliant this app is! The drag-and-drop interface is super easy and intuitive and the result was perfect and great-looking. I'm a graphic designer and am picky about how things look but this app needed no tweaking at all. It even "magically" used my theme so the colours and fonts matched without me having to do anything. I was delighted to learn I could use jump-to links so I'll be able to easily direct customers to specific Q&As.

My only (minor) recommendations would be:
- Being able to use links to the parent category (e.g. shipping) as well as a specific question.
- I'm in Australia so would prefer to have the option to change the heading to Help Centre (not the US 'Center').
- The bullet points aren't working.

Thank you for such a great app!

Akimbopaper
Australia
12 months using the app
August 27, 2021

J'ai contacté le service client pour un soucis d'affichage. Ils étaient très réactifs et à l'écoute. Bien que la communication par mail était assez longue (ne recevant pas de notification à chaque mail reçu), le problème a quand même été rapidement traité et réglé dans la journée même. Merci encore !

HumidPlus™
France
12 months using the app
Edited April 24, 2023

A trouble to use the app solved by the support team in a very short delay.
Thanks for your precious help !

LodinG
France
12 months using the app
Shark Byte, Inc replied April 24, 2023

Good day LoginG team,

Thank you for confirming that the issue is solved and leaving this feedback.
We are always glad to help and ready to handle problems for you.

Please feel free to let us know if any issues occurred.
Best regards,
HelpCenter team

July 9, 2017

Really great app, easy to set up. Only hard part is writing all the FAQ questions / answers, but that's my laziness, not theirs.

Mes Amies Soaps
United States
12 months using the app
March 6, 2016

Great app, works instantly and keeps the edits you make directly live.

Fitful Clothing
Netherlands
12 months using the app
December 30, 2017

Really great app! Shopify UI gave us some odd trouble making the Page live but support guys at eoscity developers responded right away. Hoping to make the default render on smartphones "unexpanded" rather than "expanded" such that only the Sections are shown before a visitor clicks to expand and see articles. Easier to search by scrolling then.

Pump Hair Products
Australia
12 months using the app
August 23, 2016

Very very useful app! It is so easy to create FAQ page using it!!!

T Shirt Vegan
Portugal
12 months using the app
August 8, 2019

I really like this app, it is easy to use and very clear for my customers to go through. I would like to see in the future more options to customize the page though.

TheBethelStore.com
Italy
11 months using the app
December 16, 2016

Its a must have tool for your site. Simple and very easy to use.

Kokoba Foods
India
11 months using the app