Reviews (1,336)

Overall rating
4.7
Counts per rating level
  • 87% of ratings are 5 stars
  • 7% of ratings are 4 stars
  • 2% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its comprehensive customer support tools, including customizable FAQs, live chat, contact forms, and a ticketing system. They praise its user-friendly interface, seamless Shopify integration, and the professional appearance it lends to websites. The responsive customer support team is noted for its availability during off-hours, and the fair pricing structure, with a free plan suitable for new or small businesses, is also appreciated.

October 4, 2016

After I figured out the structure the app was great. I now have a fully functional and professional FAQ for my site.

www.SendAPenguin.com

Sendapenguin
United States
11 months using the app
February 4, 2018

I first started my Shopify journey 2 years ago. Help Center was the perfect app as it was simple and easy to use. As my store grew, my need for a more detailed Help section grew, and I moved away from the App. Now I find myself re-installing it to implement in my store - it's simplicity and easy of use is perfect for my customers. A little CSS magic from my web developer in the backend and this App is perfect for what I need. :-)

The Preset Factory
United Kingdom
11 months using the app
October 18, 2016

Love the app, thank you very much.
One nice addition, IMO, would be the ability to sort articles after they have been posted.
Other than that, thank you for a well thought out idea and design!
Sincerely,
www.2ground.com

2ground
Canada
11 months using the app
May 18, 2020

Excellent, this app makes the FAQ page so much nicer than a regular one. I recommend it.............

Ticaboo Store
Brazil
11 months using the app
December 6, 2016

Overall 10/10 super easy, it's free, can't complain at all.

Great app, super simple to use and generate sections with. Contact form does not work right now for some reason so I disabled it. Would like ability to change text size without using HTML but I'm sure that'll be implemented in an update.

Wholesalevaperanger
United States
11 months using the app
July 19, 2019

ottimo! sono riuscito a costruire la mia faq page senza nessun costo. Per chi vuole partire con il proprio negozio è l'ideale...

contadino2puntozero
Italy
11 months using the app
September 10, 2019

I had the pleasure to deal with Justas from the support group and I have to say that he made my experience a great one. I am quite new at all of this and sometimes ask questions that may seem basic to some but not to Justas. He took the time to understand my exact needs, answered quickly, clearly and politely. Thank you Justas for the great work and for the amazing support.

CatNovation
Canada
11 months using the app
October 26, 2018

Loved this app - I recommend it to anyone who want to boost their sales. Easy to install and to configure :) !

Pug You
Canada
11 months using the app
April 16, 2020

Clean and elegant, easy to use, practical, fast setup, very intuitive, you just install and add the app, the information and you are good to go.

Medcells
Mexico
11 months using the app
August 23, 2016

Just got the app and creating a new & improved FAQ page and lovin' the look and feel of the page.

Coolhipgoods
United States
11 months using the app