Reviews (705)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and efficient customer inquiry management, particularly praising its robust features like intuitive automation, macros, and a centralized communication system. The app is user-friendly with a straightforward setup and is responsive to feedback through regular updates. Support is frequently highlighted as professional and responsive, significantly enhancing customer service capabilities and operational efficiency.
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Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.
Works well so far! Syncs well with Shopify orders for quicker customer service assistance.
Gorgias has been so helpful in managing our inbox and providing better support to our customers. They are so responsive and willing to help build workflows/rules and layouts that better support our support team. I've worked with Gorgias on other clients, and they all love what the helpdesk has had to offer.
We’re so thrilled to know that your experience with us has been a great one! It's always our top priority that you remain happy with the service you're receiving. If there's anything else that we could assist you with, you already know where to find us.
All my questions were answered promptly. I appreciate the time they took to help me work out the best solution for my business.
Hi, Team! Thanks a bunch for posting your review. Your feedback is vital to us as we’re always looking for ways to improve the service we provide. We'll definitely keep up the good work! 🙏
This Gorgias team completely changed our perspective on customer service. It's actually something we enjoy doing because they've made it so easy and efficient. Highly recommend.
The best helpdesk solution there is! Super easy to use and using their detailed macro function is a true lifesaver and truly streamlines your workflow.
The support team is outstanding and extremely prompt as well.
Overall, highly recommended!
Gorgias always impresses us at Run Gum. From integrations, to chat, to automation. This is the best Customer Support app we have used... and we have used them all at some point.
One of the must-have App for Shopify! The automations are saving our customer service team an unbelievable amount of hours of work every week.
This app has made our life a lot easier with automations and was pretty easy to set up. Customer service is very prompt and helpful!
Short and sweet! 😊
We're truly flattered when we receive a confirmation that our hard work really pays off. We'll make sure to keep up the good work and make your life even easier. 🙏
Macroses and simple cancel and refund buttons gave us opportunity take many outsource support managers without giving them full access to Shopify and related risks.