Gorgias , 692 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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Their support team is amazing. I just recently ran into an issue that stumped me for 2 of my 6 stores and Emilija was able to not only fix my issue but send me videos to walk through the changes and steps she took to do so which helped me out greatly now and for my notes in the future.
We looked at everything. Zendesk, Help Scout, etc. While those systems are prettier and have fancy mobile apps, this one gets things done. The shopify integration and facebook messenger integration is unlike anything else. We were struggling to respond to problems via email and this solved everything.
Gorgias has an amazing support team! They have quick response time, very professional and helpful. All of this, and in a timely manner. They have followed through with every conversation I have had with them. We would highly recommend them!
Gorgias has taken our customer service to the next level. It was fairly easy to integrate with our other platforms and it is easy to learn as we add new users. Gorgias customer service is accessible and responsive. Our entire team is so happy to have found Gorgias.
All my questions were answered promptly. I appreciate the time they took to help me work out the best solution for my business.
Hi, Team! Thanks a bunch for posting your review. Your feedback is vital to us as we’re always looking for ways to improve the service we provide. We'll definitely keep up the good work! 🙏
Works well so far! Syncs well with Shopify orders for quicker customer service assistance.
Gorgias has been so helpful in managing our inbox and providing better support to our customers. They are so responsive and willing to help build workflows/rules and layouts that better support our support team. I've worked with Gorgias on other clients, and they all love what the helpdesk has had to offer.
We’re so thrilled to know that your experience with us has been a great one! It's always our top priority that you remain happy with the service you're receiving. If there's anything else that we could assist you with, you already know where to find us.
This Gorgias team completely changed our perspective on customer service. It's actually something we enjoy doing because they've made it so easy and efficient. Highly recommend.
The best helpdesk solution there is! Super easy to use and using their detailed macro function is a true lifesaver and truly streamlines your workflow.
The support team is outstanding and extremely prompt as well.
Overall, highly recommended!
Gorgias always impresses us at Run Gum. From integrations, to chat, to automation. This is the best Customer Support app we have used... and we have used them all at some point.