Gorgias ‑ Live Chat & Helpdesk

Gorgias ‑ Live Chat & Helpdesk

by Gorgias

Centralize all your customer service channels in one place

4.7 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
  • 5 of 5 stars
    91% of ratings are 5 stars
  • 4 of 5 stars
    4% of ratings are 4 stars
  • 3 of 5 stars
    1% of ratings are 3 stars
  • 2 of 5 stars
    0% of ratings are 2 stars
  • 1 of 5 stars
    4% of ratings are 1 stars

All reviews

341 - 350 of 465 reviews

Sunplay Store

On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.


Great platform for use with Shopify! Very friendly team and the platform is fully customizeable with HTTP requests and other integrations. Also displays data from Shopify nicely.

Canada Reshoevn8r Myshopify Com

The customer service is wonderful! We have seen a HUGE increase in efficiency, now that we are using Gorgias.

Planet54 Live

This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!

Desert Farms

Great app for managing customer service tickets all in one interface

Down Feather Co

Migrating from Zendesk to Gorgias is worth the effort if for NO other reason than the simplicity of creating tickets.

Forget the fact that it natively integrates with your Shopify store, Email,, Shipstation, Slack channel or Facebook Messenger applications BETTER than INTERCOM. Forget the fact that the macro's are basically dynamic and can be triggered using 'tags' which, as a Shopify customer, we all understand.

Forget the that the native integration with Shopify allows you to PROCESS A RETURN in the app or automagically refund or duplicate the last order OR create a COUPON CODE for frustrated customers all within Gorgias.

Sign up because Gorgias is GREAT! It's simple to use and they provide great customer support ... makes you wonder what CRM app they are using! Oh wait ... they use Gorgias too!

Organica Sleep

Great App - Easy to use interface, perfect solution to organise multiple customer channels. Fantastic integration into shopify and has improved our customer service experience. Their own customer support team delivers personal advice quickly. Would recommend.

Zero Foxtrot

This app is amazing! Very user friendly, with so much capabilities..all in one window. Made our customer service a breeze and gave us the opportunity to provide even better quality of service to our customers. Highly recommended. The install was super easy, and the staff is beyond awesome!


We've been nothing but impressed from the personal, efficient and fast response times asking for help as we've transitioned from ZenDesk to Gorgias. Special thanks to Aasif and Astrid :).

The Fanchest

So far so good. Enjoying the integrations and ease of communicating with the internal Gorgias staff, who have been very helpful during my trial period.

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