Overall rating
Counts per rating level
  • 87% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 7% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this live chat and helpdesk app for its user-friendly interface, robust features, and effective customer support management. Key features such as viewing customers' purchase/contact history, the Help Center, Quick Replies, Rules and Macros, and the Self Service help desk are highly valued. The app's support team is often praised for their quick and proactive assistance. Merchants also find it cost-effective and appreciate its seamless integration with multiple platforms. It's recommended for businesses of all sizes, often described as a game changer in handling customer issues.

June 7, 2018

Life changing app! We save roughly 4 hours per day now using macros that they helped us create. A bit of time was spent slowly trying it out but I absolutely love it! We use it for email, facebook, & Instagram

Baltic Essentials
United States
Over 1 year using the app
November 13, 2018

Love how it directly integrates with Shopify and has automatic responses built in. 1000 times better than zendesk.

Do wish there was a phone system integrated also, only one that links you need minimum of 3 lines, I get maybe 3 phone calls a week.

Diamond Painting Club
United States
Over 1 year using the app
October 8, 2019

Gorgias has an excellent API & they go out of their way to satisfy the customer. This app makes everything very easy to use & Richard has done a great job with us. Thank you again & highly recommend gorgias to anyone who wants to simplify the customer service!

GWL Fitness
United States
9 months using the app
May 11, 2020

We use this app to help organize and automate some customer replies and it is awesome so far. Great support too.

Firefly Chocolate
United States
5 months using the app
July 24, 2017

Awesome customer support app that seamlessly integrates into Shopify. We switch from Groove 6 months ago and haven't regretted it!

Synek System
United States
Over 2 years using the app
July 29, 2019

Excellent customer service! They have always good answers and solutions on the problem. Very helpful!

Vincero Watches
United States
10 months using the app
August 25, 2017

What a fantastically useful app!

Seamlessly, and cleverly, integrating, FB messages, email, Shopify and a ton of other platforms, Gorgias is a brilliant app that guides workflow and puts everything in one place.

I'm using Gorgias as a way for my team to communicate and as a customer support tool. But when you consider the possibilities when coupled with Zapier and HTTP integrations, this could be customized to fit the most complex of businesses.

Amazing support too. Worth every penny.

Proud Parent Tees
United Kingdom
About 2 years using the app
June 25, 2018

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.

Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.

The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.

Love the gorgias team and their attention to detail with consistent updates.


United States
Over 1 year using the app
July 22, 2017

We are a +Store with about 800-1000 tickets per day from FB messenger and a contact form on helpcenter. We recently made the switch from zendesk to GORGIAS . Kudos to their team. the platform they are building is tailor made for shopify store and by far the best solution available for on the market.

About 2 years using the app
March 11, 2020

Great App, superb support team - quick response helped us set everything up. The App itsself has really cool features with shopify. We are very happy with the system. It would be great tho to have a place to suggest new ideas or changes, since we do work with this everyday.

simple pledge
6 months using the app