Gorgias , 690 reviews
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its seamless Shopify integration and centralized customer communication. They value its intuitive interface, automation features, and real-time agent performance feedback. The billing structure, based on ticket count, is beneficial for businesses with many users. However, some merchants reported issues with the onboarding process, search functionality, and phone event triggers. Despite occasional delays, the customer support team is generally praised for their responsiveness and helpfulness.
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Pretty sweet. Their customer support has been great. The user interface isn't super beautiful but it's super functional. We've been able to integrate most of our customer communication channels into one platform.
Gorgias makes keeping in touch with our customers so easy. It integrates with almost all of our channels, and the customer service is absolutely brilliant. Would highly highly recommend this app to anyone who is trying to tie up customer communications!
I now have virtually my entire tech stack and customer communications run through Gorgias. Amazing App and Highly recommend it!
Very nice to have app to bring up your customer service to another level and great support, very fast and helpfull
Never miss customer correspondence again. Best service, fast to respond. Would highly recommend them to any store looking for a well-run service that flawlessly integrates with Shopify. Would give them 10 stars if I could.
I am working with Gorgias app since one year now and love every moment of it. The integration with Shopify, and all of our social media is saving us tons of time. On each ticket you can see the all customer information and loves the fact that you can snooze a ticket either before or after answering it! So if you tell a customer "let me take a look and I will follow with you in couple of day" You can snooze it for ever long you want and it comes back for you to follow with the customer. Wouldn't know how to work without it!
great app, my VA's know how to use it properly and their customer service team were very responsive :)
Gorgias is an absolutely brilliant app loaded with features and time saving functions. The support team is amazing and always helpful. They will help with just about anything. One of the best apps on shopify!
This app really is a lifesaver and it's so easy to use. Your customers will thank you for being that efficient and you'll thank yourself for being on track with everything!
I was able to get quick, responsive and detailed help when it came to adding integrations. Nikola helped SO much !!