Gorgias ‑ Helpdesk & Live Chat

Happier customers. Easier workflows. Faster revenue growth.

Shopify app insights
  • Popular with businesses in the United States

From $10/month. 7-day free trial. Additional charges may apply.

App highlights

  • Speed tested: low impact to your online store

Reviews

4.4 of 5 stars

The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.

Counts per rating level
  • 89% of ratings are 5 stars
  • 4% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 6% of ratings are 1 stars

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391 - 400 of 541 reviews

Pop Up Planter

Location United States
Time spent using app About 1 month

Great product, helped us get more organized and scale our business.

Thelittlehomie Au

Location Australia
Time spent using app 6 months

Currently using Gorgias and really happy with it's integration into our current business! Super easy to use and the customer service team have been great when we have needed them. Would reccomend to others!

Kommando

Location United States
Time spent using app 4 days

We switched from Intercom to Gorgias due to the advanced macro and scripting capability offered. Unlike Intercom, Gorgias is clearly built for eccomerce/Shopify, and offers a much more reasonable price point for your average merchant. We quite like having a ton of customer information alongside tickets, and not leaving the conversation to access Shiphero/Shopify is a huge plus.

Gorgias is a relatively young platform, especially when compared to Intercom. This can be a good thing (small team, quick and continuous development etc) but it is also reflected in a more primitive UI/UX.

Intercom's back end was intuitive and functioned more like a chat client than a ticketing system. Our support staff loved this since it showed when customers were 'online' and allowed them to hop between tickets effortlessly. Intercom also had a very developed app, which complemented this concept wonderfully and allowed easy "off hours" support during sales events.

This is where Gorgias has room to improve. Simple quality of life and front end improvements like auto-saving draft replies from help desk members, live chat estimated wait times, and set live chat availability hours would all greatly increase the utility of the platform. The Gorgias team has said an app is scheduled for early July... I can't comment on that until I see it.

Regardless, I really hope Gorgias doesn't fall into the trap of trying to compete with the outdated and dying email/ticket paradigm. It reminds me a lot of the desktop first vs mobile first debate... in a couple years there will be no question that "Livechat First" will be the industry standard.

With this in mind I hope to see strong and continued development of the live chat platform. The team should look take a close look at intercom's core offering and replicate as much of the functionality as possible. This would put them far ahead of the zendesks of the world, and push them into a best in class service for Shopify with no out of the box parallel.

If this is not done, intercom will likely close the gap by updating their integration with Shopify; I know they are actively developing more eccomerce features with an eye to do just that.

Mnml 4

Location United States
Time spent using app 3 months

Made the switch from Zendesk and haven't looked back. Setup was fast and simple. The team is super responsive, and helpful. Platform is very intuitive, and straight forward. Great for shopify webstores!!

Dryfarmwines

Location United States
Time spent using app Over 1 year

Gorgias has revolutionized the way we approach our customer support. The macros and tagging system has made it easy for us to respond and track data accordingly.

Their team is always willing to help out with integrations. All of our software plays nicely with gorgias which helps us get inquiries done with speed.

The aircall integration is my favorite. This helps handle voicemails right from our inbox! It pulls customer data from their shopify profile so we can take care of a request if they don't answer on a callback.

Love the gorgias team and their attention to detail with consistent updates.

Cheers!

Beer Nuts Brand Snacks

Location United States
Time spent using app 11 months

Works well so far! Syncs well with Shopify orders for quicker customer service assistance.

Goal Kick Soccer

Location United States
Time spent using app 21 days

Good so far. We have tried a number of different help desks and this has proved to be the one we like the most. We are still discovering how powerful it all is and don't use it to its full capacity, but I'm sure we will.

Flagpole Staging

Location United States
Time spent using app Over 2 years

Highly recommend Gorgias. Easy setup. Feature-rich. Blows both Zendesk and Kustomer away on price.

Baltic Essentials

Location United States
Time spent using app Over 1 year

Life changing app! We save roughly 4 hours per day now using macros that they helped us create. A bit of time was spent slowly trying it out but I absolutely love it! We use it for email, facebook, & Instagram

Brave Star Selvage

Location United States
Time spent using app 9 days

For someone who is new to customer service apps and ticketing software, Gorgias has been so easy! Between their chat and tag functions, we are able to get back to our customers twice as fast as before! Thank you guys!

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