Gorgias ‑ Helpdesk & Live Chat , 591 reviews
2 months into our use of Gorgias we have had nothing but a positive experience. The app and integrations are working as advertised and the customer support has been spectacular. It is great to constantly also see improvements and additions being made to the platform. We cannot wait for the year to come!
We love using Gorgias. The transition from our previous platform went very smoothly and our team had no problem making the change with minimal training needed. The exciting part has been watching them realize just how much time they can save by using the macros and rules. We have a lot more of the platform to utilize, but the first month has been great and the support is 10 stars!
After having moved from Zendesk to Gorgias, our efficiency in answering tickets, tagging, and improving our customer support in general skyrocketed. Gorgias's UI is intuitive and easy to use, which allowed other team members to onboard without too much time spent training. The integrations with all the apps we use is also a huge plus! Highly recommend giving Gorgias a try!
We just recently set-up Gorgias as our CRM. The set-up was easy and the ability to tag tickets makes sorting and viewing our emails incredibly easy. We're looking forward to increasing our efficiency by setting up rules, and macros to auto respond to our customer's most common requests.
This is one of (if not THE) most valuable Shopify apps we use. Having in one screen a snapshot of every bit of historical communication with a customer from pre-purchase, thru purchase and after (whether from Facebook comments, Messenger, email OR ALL 3) and having that next to their order and shipping data is brilliant!
It works well alongside your own Chat bot but can also perform much of the Chat bot functionality itself.
Making sure a 'ticket' is assigned to the right person and outstanding tasks are done correctly ONCE are made easy.
We've had some minor teething problems with syncing data but the support team are very responsive and very honest about situations and fixes.
We have had great support with the super easy setup and love all the features. It has cut the time we spend on customer service in 1/4 and increased our response time for our customers. So happy we found this!
On our 5th month of using Gorgias and it's been a great solution to my team's CRM problems. For a company that doesn't need a full blown CRM but really just an aggregator, this was a perfect fit. We love working with the Gorgias team and they're always incredibly responsive to our requests.
Great platform for use with Shopify! Very friendly team and the platform is fully customizeable with HTTP requests and other integrations. Also displays data from Shopify nicely.
The customer service is wonderful! We have seen a HUGE increase in efficiency, now that we are using Gorgias.
This app is incredible, It cut my workload by 70% and make our customer service much more efficient. There own customer service is the best yet I have received from Shopify apps!