The overall rating reflects the current state of the app. It accounts for all app reviews but prioritizes the most recent ones.
Awesome customer service. I was having trouble with getting emails and customer support was amazing, haven't had the chance to do anything else yet but am confident it will perform as it should
Incredible support & customer service. Turned out that I was looking for something geared towards mobile devices, but if you're looking for desktop / web app, Gorgias is the way to go... it wasn't for me, but the support alone warranted a 5-star review.
Great support team, quick to answer. Love the way it pulls in emails and FB chat (among other things)
Four Kings Clothing
What a wonderful app. I was skeptical at first, but with the free 300 tickets I gave it a go. I was surprised at how easy it is to work. A elementary school kid could use this app its so easy. Its taken a whole lot off our table, by making these so easy. I would recommend giving this a go.
Great alternative to many customer care platforms. What I love most about Gorgias is the continuous evolving mindset of the team to use the best technology and incorporate in the customer experience process. My team has been using it for two weeks and are quickly learning and exploring all the different functionalities
Very nice app, Customer support is excellent for answering all questions, The handling of ticket weather it started from chat and then switched to sms was handled perfectly, I had no problems hooking up gmail, But I did choose not to import the exiting emails, Support is very open to feature requests.
Pure Hearts International
Frustrated. It looks good but it's grabbing the wrong Facebook page for some reason. One I haven't used in years. No other app has even tried to do that before when making a Facebook connection.
Update from initial review above.
Downgraded from 4 stars to 1 star.
This app is an unmitigated disaster. It pulled a facebook page that no other app ever has.
It disconnected the gmail integration all on its own. They admitted they were having problems. Then I reconnected my gmail. Look what then happened.
I use my gmail for customer support as a small merchant. It has imported 4000+ of my ordinary gmails (like private emails from friends and family) into the app, has labeled them all as customer support tickets, and has frozen the app and refuses to let me use it further until I put in a credit card and pay them $200.40. Seriously. And I started less than 48 hours ago!
Look at this, copy and pasted from my billing area:
Gorgias' pricing is based on the number of tickets you respond to every month. We only count tickets that contain at least one message from an agent in your team.
The first 300 tickets per month are on us. Then we charge $50/1000 tickets, and the cost per ticket goes down as the number of ticket increases.
Learn more on our pricing page.
Current usage03/08 - 04/08
If you have any questions or if you want to unsubscribe, please contact us at firstname.lastname@example.org.
ACTIVATE BILLING WITH SHOPIFY
In short, if this isn't an outright scam, it's one of my worst experiences ever in the 1000+ Shopify apps I've installed and the hundreds I've reviewed.
By the way, the whole pricing scheme is ridiculously expensive. You can get substantial Zendesk services for as little as a flat 2 dollars per month.
Is this a bad joke?
The app created an infinite loop with my gmail account and has dumped about 10,000 emails into my gmail. I wish this was not true. I've uninstalled the app in the Shopify admin but they are still pile driving my gmail account into the ground.
After trying many apps for customer support we stuck on Gorgias, very simple, clean yet productive app. Gorgias customer support is awesome, they help to fix things wholeheartedly which shows real professionalism. Hopefully they will roll out new features soon. Good Luck!
I absolutely LOVE Gorgias. We used Zendesk for the first two years of our company and just felt like it was too clunky and not intuitive enough. After finding Gorgias, we've had smooth sailing and really couldn't ask for a better product. The best part? They're so responsive to feedback! If you want a feature added, simply let them know and it'll be added in no time (I've literally seen them add a feature within a day). They're great and I would very much recommend them.
Elektra Bub Tots Kids Shop
I would just like to let you know that I tried literally EVERY helpdesk on the market - spending months and driving my admin crazy changing.
I'm so glad to have found Gorgias which is cheap,simple, uncluttered and by far the BEST thing is the auto answers (macros) with auto Shopify editing. Love it and really suits our small budget (something the others promise but don't deliver)