Overall rating
4.8
Counts per rating level
  • 91% of ratings are 5 stars
  • 5% of ratings are 4 stars
  • 1% of ratings are 3 stars
  • 0% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for its effective upselling strategies, noting an increase in sales and average order value. They appreciate its user-friendly design, seamless integration, and high customizability. Features such as highlighting key products and add-on options are praised for improving conversions and customer experience. The support team is commended for their quick responses and comprehensive solutions. Some merchants reported a revenue increase of up to 30% within a month.

January 11, 2023

Great App! Easy to understand and great customer service. The cart upsell - volumen discount is very helpful on my business.

Infinity Necklace
United States
About 18 hours using the app
Identixweb Limited replied January 11, 2023

Thank you 🙏🏻 very much for the review, Kethelyne! Keep growing your business with our app. Happy upselling!

October 10, 2021

All the features seem great, except I can't type anything on the "Use Another Coupon Code" bar, which seriously disturbs my website customer shopping experience! They can only use one default coupon on my website now. I emailed you for days, nothing feedback! Suck customer service!

David Archy
China
22 days using the app
January 18, 2021

They did help on one rule question then suddenly disappeared, been waiting for an answer about multiligual feature since a week, no one is responding any more.... not sure about consistency of customer service

Laboratoire Garancia
France
21 days using the app
Identixweb Limited replied January 19, 2021

Hello Chantal,

Sorry to hear about that and I apologize for the inconvenience you had with our app.

Can you please let me know when did you send us an email about the issues you had with the app? So I can check with that from my end.

As per my observation in your previous conversations, I have found one email from my end which you had sent us on January 8, 2021 and we had replied on the next day January 9, 2021. And the reply is still pending and waiting for your reply.
- Your message: https://prnt.sc/x6q3jl
- Our response: https://prnt.sc/x6odl7

Our app doesn't support the multilingual feature right now. We will be adding this feature to the app soon.

Looking forward to hearing from you.

December 14, 2021

nice app! I increase the cart of my store when i just upload the app, good action for my customers!!

Anaconda Foods
Spain
About 15 hours using the app
Identixweb Limited replied December 16, 2021

Thank you so much for the review!! Increase your Average Order Value with iCart... 🚀🚀🚀

September 8, 2022

Great app and very fast and helpful support. Easy to configure and alot of options. Thank you Chandni

Bioboards Eskate
Sweden
About 14 hours using the app
Identixweb Limited replied September 8, 2022

Thank you so much for your feedback!!😍

June 28, 2022

Very good, and very professional to try to solve my problem, will provide another method for me to solve my difficulties

MAMA730
Hong Kong SAR
13 days using the app
Identixweb Limited replied June 29, 2022

Thank you so much for your feedback!!

Edited August 2, 2021

Very bad experience. The biggest bug in this app is that tier discount gets applied on all products. If you want to exclude some products it has the option but in that case if a customer adds excluded product in cart, the entire tier discount will stop working even on non-excluded products. thats a big problem.

Belora
India
13 days using the app
Identixweb Limited replied July 2, 2021

Hi - Ainara! I am really very sorry 😢 😢 to hear about that and I apologize 👏🏻👏🏻 🙏🏻🙏🏻🙏🏻 for the inconvenience you had with our app.
→ I have investigated the live chats you had with our support team and I found that they keep asking you for the issue you were facing with the app but somehow the chat was closed in the middle of a conversation and our support team was not able to get the exact issue of the app.
→ Can you please give us a chance and overview of the issue so we can investigate that further and resolve your problems with the app?
→ Looking forward to hearing from you.

March 28, 2022

easy to use, i can design my cart in a short time,love it. BUT! the upsale product is ALWAYS Loading, my customers click into the cart, seen the product is loading for a looooong time, then they quit. fix it,many thanks

kimior
Hong Kong SAR
12 days using the app
Identixweb Limited replied March 29, 2022

Hello there, I am really sorry to hear from you that the app caused trouble for you. We haven't found any conversation from your end after searching the email and store URL that we have in our system of your store but unfortunately, I haven't found any ongoing conversation with you.
Can you please give us a chance to work for you and give us try to resolve the issues you have faced in the app?
Looking forward to hearing from you soon.

August 20, 2020

nice and good app, really helpful. i use only the slider and its free. my theme does not give free mini-cart slide, so its very helpful. and maybe ill also use in the futre the upsells.

TON Sports
Israel
About 7 hours using the app
Identixweb Limited replied August 20, 2020

Thanks for your valuable feedback.

June 19, 2022

Rubbish app and poor support. Installed the app and broke my whole theme layout. Made a complaint and they said it was fixed but it again broke the theme layout. Even the app is not enabled my website mobile layout was completely broken. Also, the app slowed down the whole website and lost sales due to support team was not able to fix it on time DO NOT RECOMMEND THIS

YUMMA
Australia
7 days using the app