Reviews (5,735)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Based on this app I can see Shopify really cares about helping store owners connect with their customers. To be able to message on the computer and via mobile we can stay connected even when offline. I would like the ability to easily switch between stores as I have several. I will get a notification from one store that I need to respond to and then another from another store. Switching back and forth easily will help me take care of my customers more easily. Thank you for all you do for us
Connecting with customers is fast, and easy to use.
Sehr gut
This is generally a decent chat app that seamlessly integrates with their own Shopify ecosystem. The one thing I would improve is the push capabilities because when I've read/responded to a message on my iPhone, for instance, I don't want to still see an unread message on my iPad and/or Mac (without needing to enter said message to make it refresh).
The biggest bummer was when they discontinued iMessage support, which is what the majority of my customers used to contact me with (since I make accessories for the Apple ecosystem). I understand that iMessage changed their terms of service and had different requirements to use iMessage for Business, but I wished that Shopify just adhered to the new requirements and kept this working because it's a better platform to chat with customers on (via the Shopify Inbox integration). The reason is because if it's just via the website, if the customer closed the website, the response doesn't get to them (unless they leave an email address, which many don't). With iMessage for Business, it'll reach their inbox regardless of time zones and they'll eventually read it (and the same on our side). Since e-commerce is global, I can't always be awake and monitoring the chat app in case someone halfway around the world has a question.
This is an amazing feature! I am able to respond timely to all customer request.
its been good, but there isnt
Thumbs up for SI Team, Great app to serve customers and manage in very well manner
Notification pop up is peace of mind, so we can communicate to our customers timely, really appreciate it.
very responsive and always willing to help