Reviews (5,735)

Overall rating
4.7
Counts per rating level
  • 78% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.

August 21, 2019

Seems good, but is it possible to be offline with the chat?
I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..

Unwrapped Sthlm AB
Sweden
Over 4 years using the app
Edited December 4, 2023

The app works well

Elizabeth Schowachert Art
United States
Over 4 years using the app
April 24, 2024

Inbox is very helpful for my online store. It help to chat to the customers automatically or manually . Thank you for the app.

Shalom-stores.com
India
4 months using the app
August 28, 2022

Amazing and easy to use. The app is perfect for VA's as well and can be configured easily. I would rate this a 5 out of 5 App

ALLRJ
United States
Over 4 years using the app
April 21, 2024

this is very good for talking with customers

Luke’s 3d print shop
United States
5 months using the app
March 25, 2024

Good app

Moonvalley
Sweden
Over 1 year using the app
March 18, 2024

werkt goed

Mr. Stiff
Netherlands
Over 1 year using the app
October 22, 2023

I love this app! I like knowing when I can't shat right away it comes directly to inbox and I can respond that way and they will receive an inbox message.

Bert's Clay Creations
United States
About 4 years using the app
February 10, 2022

I actually like this app. It works great as a chat bot and their sms integration also seems to work well. It's very basic, but it does what my store needs it to do and it's free.

Kurly Klips
United States
About 4 years using the app
Shopify replied February 16, 2022

Hey, there! We're so glad to hear you're enjoying the app. Thanks so much for the feedback! - Brie, Shopify Support

May 3, 2024

Sehr gut.

paos-naturkosmetik
Germany
2 months using the app