Reviews (5,735)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Messages do not seem to get transferred to my email inbox, so I sometimes miss them or end up replying too late.
Works fine, we like it a lot.
Very easy to use and practical. We depend on it to stay in touch with our customers.
easy to use and flexible. Haven't seen the need to purchase more complex solutions but really a shame messenger + WhatsApp chat isn't supported.
It's so easy to use i will recommend others to do same
facil de usar
In overall, it is a good app, with smooth integration on a phone, which is crucial. But I miss one key feature:
The fact that it doesn't integrate with the contact itself, and so that you have the history of the chat in the contact for all to see, is a mystery to me.
Easy to use and customers love it.
Having used Shopify Inbox for the past year, I can confidently say it's a game-changer. Its unified interface, real-time chat, and seamless integration have significantly improved my customer communication
Great app, works really well on desktop pc but freezes sometimes on the mobile app.