Reviews (5,736)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants appreciate this app for its real-time communication features, enhancing customer service efficiency and responsiveness. Its seamless integration with Shopify simplifies managing customer interactions and tracking orders. The user-friendly interface, quick replies, and automated responses save time and improve handling inquiries. Merchants also value the ability to offer products or discounts directly in chats, boosting sales, with added benefits from mobile access and customizable response options.
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Great app, does what I want it to do
Thank you
a
Easy, simple, quick!!
This is an excellent app for customer follow-up enquiries, but we get duplicate e-mails into our inbox and these tend to pile up.
A suggestion would be for the app developer to add a WhatsApp or similar notice to alert us 24/7 that there is an e-mail (perhaps even including the active link) awaiting our attention. This would lead to far quicker response times across international time lines.
Good. Very simple to use, which is great!
Good basic tool. Would be nice to have more features like what is in the Shopify Support teams chat.
Hello, there. Thank you for taking the time to leave a review for Shopify Inbox. We're glad to hear you like the app! If you would like to share specific feedback with our team, we'd be happy to have a chat with you and explore options for your needs. Feel free to reach out to our team here: https://shopify.link/WJna. -Rick, Shopify Support
its fast and good
Wonderful tool for communicating with customers. Two thumbs up!
App works well and free which is always better
Hi there. Thanks for bringing this to our attention. We have not seen any other reports of this so there could be an issue with your theme or integration. Kindly get in touch with our team through the Help Center: https://shopify.link/YWD7. Ask the chat assistant to contact support and it'll guide you with your next steps on how to connect with a team member. From there, we can take a closer look. -Mac, Shopify Support