Shopify Inbox , 1,929 reviews

Overall rating
Counts per rating level
  • 67% of ratings are 5 stars
  • 16% of ratings are 4 stars
  • 6% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 8% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this tool for its enhanced customer communication features, including a consolidated dashboard, live chat, and mobile-friendly interface. It offers customizable autoresponders, tracking updates, and access to customer profiles for personalized service. Features like quick replies, product links in chat, and photo sending are also highlighted. Merchants report increased response times and sales conversion with this user-friendly and free app, making it ideal for newcomers.

October 23, 2020

Great so far, easy to setup and use. Like the integration with order fulfilment detail. But don't like the 100 char minimum in the review field!

Bean & Grain
United Kingdom
10 minutes using the app
Shopify replied October 26, 2020

Hello Bean & Grain, thank you for your review and feedback! This kind of information really helps us to improve the app and make it better for all merchants.

Glad you are finding it easy to use. Keep the app updated as we will be releasing a lot of new features soon.

All the best to your success!

Warm regards,
Veronica N.
Ping Support

October 1, 2020

Have to have this app available for Android users, however I can see A LOT of the functionality that's available with the iOS version is missing. Any time frame when we can expect to see these features matched?

Trini Jungle Juice Store
United States
44 minutes using the app
Shopify replied October 5, 2020

Hello Trini Jungle Juice Store, thank you very much for your review and feedback! Yes, the Android version is a little slimmer, but we are working on adding the same functionality currently available in the IOS version. I don't have a time frame, but tools will be released gradually after full testing.

Keep your app updated and you will soon be able to enjoy some more new features. Thanks again for your feedback!

Veronica N.
Ping Support

November 15, 2019

i am not finding it usefull at the moment because I Use android an phone. I uninstalled it and i still have it on my store.Please help, i need it out.I would like to uninstall it permanently.
About 22 hours using the app
Shopify replied November 15, 2019

Update: We are happy to report that the Android version of Ping is coming very soon, so Android users can take advantage of Shopify Chat. You can sign up to be notified when it's available: Just enter your email address and click "Join Waitlist".

Edited August 22, 2019

I just downloaded this to try out but had a few ideas how it could be better. I realize it's a very new app. We're not going to use it in our shop for these reasons though we will be checking back to see if/when these options are made available later.
1. There isn't an option that allows you to just show the chat symbol without pulling up the chat. We don't want our website to be too invasive with popups so we'd only like the chat to show up if they click on the chat symbol.
2. There wasn't any option to customize the initial message it sends out automatically.
3. It would be nice to be able to upload our own profile pictures when they're chatting with us so that it seems more personal.

United States
About 1 hour using the app
August 21, 2019

Seems good, but is it possible to be offline with the chat?
I like that it is free and I cant belive I have to use a minimum of 100 characters to write an review..

Unwrapped Sthlm AB
43 minutes using the app
August 15, 2019

Works great and I'm so happy this exists now. It would be great if the customer got a red notification on the chat button showing they got a response from us if they closed the chat window

Lancaster Cast Iron
United States
9 minutes using the app
Shopify replied September 12, 2019

Hello Lancaster Cast Iron,
Thank you for your review, we appreciate your feedback.

We wanted to let you know that now customers will see a red notification on the chat button letting them know that you have responded to their message if they have closed the chat window.

All the best,

Edited August 14, 2019

1 click install, easy to use. Great for online stores with an active customer base. Fb messenger only allows 33% of users to contact us, we are looking forward to more people using Shopify chat to contact us.
Seems like a solid build app.
Many thanks from the team at

Pay Social Media
United States
10 minutes using the app
June 17, 2023

it is a spam magnet!! get it if you want to be inundated with nigerian digial marketers every hour of the rest of your life

4 months using the app
Shopify replied June 20, 2023

Hi, there. We appreciate you reaching out and sharing your experience. Earlier last month, our development team enabled hCaptcha to Shopify Inbox to help reduce spam and blocking conversations one by one. If you'd like, you can give the app another try to test out this new feature. We hope this helps! - Moira, Shopify Support.

May 26, 2023

Shopify inbox is all spam. It’s a waste of time and detracts from actual customer engagement. Wish it were more reliable and could filter the bots out.

United States
11 months using the app
Shopify replied May 31, 2023

Hi, there. I understand how frustrating it can be to receive spam messages, and that your time is much better spent helping customers. You do have the option to block a conversation, though I know this can also be time consuming if you're receiving spam from multiple users. While we can't block spam entirely, we'll continue to look for ways to reduce it. Thanks for taking the time to share your review! -Sophia, Shopify Support

Edited June 22, 2023

Très bonne application, mais j'ai un problème, sur mon site il y a plusieurs erreurs qui se mette dans la console due à votre application, et ceci nuit un peut au référencement naturel de google car le site pagespeed proposé par google le détecte et réduit en conséquence nos points de référencement sur le site . Je mets 3 étoiles en attendent que les problèmes soient réglés.
Sinon bonne application pour centraliser tous les clients, et possibilité d'avoir une application mobile.

6 days using the app