Reviews (5,772)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly value this app for its real-time communication capabilities, enhancing customer service and engagement. Its seamless integration with Shopify, user-friendly interface, quick replies, automated responses, and direct product offerings through chat boost efficiency and sales. The mobile app and multi-device support allow for on-the-go management. Customization options and spam detection are also appreciated for creating a personalized and secure user experience.
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Ayuda muchisimo a acelerar la compra. El cliente siempre quiere ser atendido de manera directa y le da mucha confianza que le contesten.
Shopify Inbox is great to connect with your clients via your different platforms. Great tool! I can recommend it to anyone
Great app, works really well on desktop pc but freezes sometimes on the mobile app.
Best place to buy authentic and quality products
I would recommend the app to any Shopify website owner because it is very convenient to manage communications with the customers even if we're not online when they send a message. I gave only 4 stars because even though I was working on my website the inbox window did not open when the customer opened a chat. I was alerted later to a message in the inbox.
Great feature for customers to be able to chat easily and we can see exactly what product page they're on to assist them easily.
Hey, Queen B! Thanks so much for taking the time to leave a review; I'm so glad you're enjoying the app. Cheers! - Brie, Shopify Support
I use this app to communicate with customers that visit my store. The only reason I didn't give it 5 stars is that I wish it had some kind of ping to notify when a customer is trying to reach out
Hey, there. Thank you for taking the time and writing this review! If you're using the desktop notifications (https://bit.ly/3DyLxDv), then there is an alert sound and a visual indicator. That being said, for mobile notifications or mobile reminders (https://bit.ly/3sURAij), you can enable the sounds or the pop-up banner style for Shopify Inbox through the Notification settings on your iOS or Android device. If you need any help with this, then our support team would be happy to assist you. Please visit the Shopify Help Center (https://bit.ly/2AWw5VA) and log into your account to create a support request. Cheers! -Elias, Shopify Support
Übersichtliches Tool
Very good way to have communication with our clients. The way to send emails to our clients would be missing, since we pay for our own domain and I do not have that option
great value for money. I will use it for some time to come. I like the way it connects to other providers.