Shopify Inbox , 2,570 reviews

Overall rating
Counts per rating level
  • 71% of ratings are 5 stars
  • 15% of ratings are 4 stars
  • 5% of ratings are 3 stars
  • 3% of ratings are 2 stars
  • 6% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants appreciate this app for its efficient customer communication and sales conversion enhancement. It consolidates all customer interactions into a single dashboard, allowing for instant responses and customizable autoresponders. Features like quick replies, product link sharing, and chat assignment are highly valued. It's user-friendly, integrates seamlessly with Shopify, and provides valuable data like customer profiles and order history. It's free, easy to onboard, and customize, making it ideal for direct customer communication, particularly for single-store merchants.

August 2, 2022

Please guys you need to add Whatsapp chat integration into Inbox.
I like the new updates showing customer order details. thanks

samawa perfumes
United Arab Emirates
11 months using the app
Shopify replied August 24, 2022

Thanks so much for taking the time and writing this review! We're delighted to hear that you like the new update on showing customers' order details. We also understand that you'd like to see a WhatsApp chat integration and we'd be happy to pass your suggestion along to our Development team.

That being said, if you need a chat integration for WhatsApp in the meantime, then we'd recommend trying something like 'WhatsApp app by Super Lemon' ( Cheers! -Elias, Shopify Support

June 21, 2022

Great app. Improving every time. Needs some improvements in awesome functions to work as best on marketplace.

11 months using the app
February 27, 2021

very helpful i like this app and all the apps in shopify thanks shopify for making live so easy for us.

26 days using the app
Shopify replied March 3, 2021

Hello slimy-shop, thanks for taking the time to leave a heartfelt review!

I'm so happy Shopify Chat is creating a good customer experience for you and your brand. Hope this leads to more sales!

If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at

Kind regards,

Ruby C.
Senior Support Specialist - Ping

September 25, 2020

I used this app to get more customers. I really how helpful it is. I will like you review it more and improve on it.

Aubree & Me
26 days using the app
Shopify replied September 28, 2020

Hello Aubree & Me, thank you very much for 5 stars! We will indeed be improving the app, as we review all the requests that we receive from merchants like you!

Please keep your app updated to the latest version, so you can enjoy any new features right away.

All the best,
Veronica N.
Ping Support

December 14, 2020

Great App, The Problem is that we manage 2 more Shopify Accounts. And we can't stay online at the same time.

Metziko Collection
Over 1 year using the app
Shopify replied December 14, 2020

Hello Metziko Collection, thanks for your great feedback and review! We are working on making this work for multiple Shopify stores, although I do not have an eta on that yet.

At this time, one workaround is to use a phone device for one store, and then login to the desktop version for another store. The desktop can be found at

Hopefully that will help a little bit, but if you have further questions or feedback, please feel free to contact us directly. Our team can be reached at

Warm regards,
Veronica N.
Senior Support Specialist - Ping

August 26, 2021

This is another app (like Shopify Email) that Shopify has released before it is very functional. There is a message to start the chat that you can't get rid of. My customers accidentally set it off and then give up and leave the app. Even the Shopify support person did the same thing.

Catherine Iskiw Designs
United States
Almost 2 years using the app
February 12, 2022

The app works good for me. Easier way for customers to just use the Chat on front page of my web site - than using the original email way.....

NOMA Nordic
11 months using the app
Shopify replied February 22, 2022

So glad to hear it is working well for you, NOMA Nordic. Thank you for your review -Ivy, Shopify Support

July 18, 2022

Adorando esse aplicativo, ele esta sendo super válido para minha empresa. É fácil de usar e eu indico.

United States
26 days using the app
October 28, 2020

It's a good start. It works immediately out of the box. I would like people to be able to enter their names. Pre-done text excerpts for when you're away, or hours available to chat would be great. Saved chats so you can view or respond on desktop would be good too.
Over 1 year using the app
Shopify replied November 2, 2020

Hello, thank you for your feedback and review! The features you are wanting are currently only available on IOS devices, but will be coming soon to Android devices.

We have just launched Shopify Ping for desktop! Login with your store credentials at and enjoy chatting with your customers on the easy to use desktop version.

If you have any questions, don't hesitate to contact us directly,

Best regards,
Veronica N.
Senior Support Specialist - Ping

August 8, 2022

Muy buena, lo único que le hace falta es que permita visualizar los archivos adjuntos que envían los usuarios a Instagram o Facebook.

St.Even Colombia
10 months using the app