Reviews (5,500)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service and boosting sales through efficient communication tools. Key features like "Quick Replies" and automated responses are praised for reducing response times and improving customer interactions. The ability to view customer details such as cart contents and order history helps provide personalized service. Its seamless integration with Shopify and availability as a mobile app allow for convenient management of customer interactions from anywhere. Merchants appreciate the user-friendly setup, reliable performance, and supportive customer service team.
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Paul from Mattress Micks gives thumps up to this App, I find it very helpful when chatting with customers, sending them products and of course discounts.
Funciona bien. Recomendada.
Very easy to use and has being a great aid to growing the business and is hassle free. If your a new business i would highly recommend.
It's good but not very customizable. You can't move it to where you want it on the screen and I can't find where to change the instant answers.
Pretty nice. A little bit more customization options would be great & "available hours" should be shown to customers directly.
But it works just fine :)
Hello DarkDolls, Thanks for honest review and feedback!
I'm glad you like it so far. I really appreciate the feedback and will make sure that it is passed along to our Product Development Team. If you ever need any help, have questions or even more feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I installed this app as I thought it would be great to talk to my customers in real time. However when it pings at me by the time the app opens the conversation the visitor has usually left the store. Its too slow to load the conversation. Very disappointed.
Thank you for sharing your feedback with us here and I can appreciate the frustration with these delayed notifications. I will pass your comments onto our development team who work with the Shopify Inbox app, to see if this is something that can be looked into and worked on as the app develops over time. -Victor, Shopify Support
Now that Facebook and Instagram are no longer integrated, we need to look for another app. This app had potential, but now sadly is slightly better than useless
Hi there! Thank you for sharing your feedback. Currently, the Facebook & Instagram Messenger Channel is no longer supported by Shopify Inbox. However, customers can still initiate conversations while browsing your online store and through the Shop chat on the Shop App. -Mac, Shopify Support
Easy to use and glad I am able to have the app on my phone so I do not miss any messages from my customers.
My experience was great. But, i would suggest it may appear on the app too for smoother experience.
This has been a good validation that we should have chat, and it's great that it's free to help us learn that but there are some significant improvements needed. Pros: easy integration to give it a try, works on mobile (iPhone), the ability to send products is great.
Cons:
- There's no sound/indicator when a new chat comes in unless I have my volume on. I like to keep my phone on vibrate.
- Would like a desktop version available so I don't have to keep an eye on my phone
- Would like to set available hours and/or an "Away" notification
- Would like to capture emails for later response if away. I feel terrible missing a chat and it's very poor form.