Reviews (5,499)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for enhancing customer service and boosting sales through efficient communication tools. Key features like "Quick Replies" and automated responses are praised for reducing response times and improving customer interactions. The ability to view customer details such as cart contents and order history helps provide personalized service. Its seamless integration with Shopify and availability as a mobile app allow for convenient management of customer interactions from anywhere. Merchants appreciate the user-friendly setup, reliable performance, and supportive customer service team.
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Really slow, as others have said, and notifications of customer messages only come sporadically. I can check the inbox and clean everything out, then five minutes later check again and there will be a message a customer supposedly left hours ago. What the ---? That creates terrible customer service. I also can't figure out how to link a product into the message, even though the app store description says it can be done "easily." Like so many other "great ideas" Shopify has had lately, it seems hastily put together with little beta testing by actual users before release. (Shopify email ring a bell?)
Thank you for writing your review and for sharing your candid feedback with us here, which is something we are grateful for as we seek to develop and improve the app over time. Your feedback regarding the delayed notifications has been logged with our team.
In terms of linking products to the messages you're sending, you can do this by clicking on the product tag icon in the app: https://screenshot.click/05-13-39845-6940.png. Clicking on this will allow you to search for products in your store and link them to the message you're sending. If you're having difficulties doing this, or if it doesn't seem to be working properly for you, please contact our support team directly so they can offer their assistance and troubleshoot this issue in more detail: https://bit.ly/2AWw5VA. -Victor, Shopify Support
Easy, fast and integrates perfectly. You can see their cart and location, but you cannot instigate conversations. I would recommend.
Se cierra la sesión muy seguido y no puedo ver los mensajes; tengo que chequear si está iniciada para no responder tarde algunos mensajes
Muito útil me ajuda a tirar as duvidas dos clientes na hora do checkout !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
I have been using this app for over 6 months now. It is better than other third party apps. However, there is no auto-response feature. This doesn't raise notifications consistently thereby we missed customer entry/exit. Also, unable to ping/reach the existing customer after they exit the store. More features need to be added to earn 5 *
Hello Swadeshi Boutique, thanks for your review and feedback!
Although Shopify Chat does not currently have auto-response feature, it does have an order look-up feature allowing customers to find a status on their order. Also, for the entry/exit feature, it does not send out notifications until the customer sends you a message.
We continually work towards making Shopify Chat a better app and rely on your feedback! If you have any questions, issues or additional feedback, we can be reached at ping@shopify.com.
All the best to your success!
Kind Regards,
Ruby C.
Senior Support Specialist - Ping
Chat pot is one of the most powerful to use on your website even if you are still in the preparation period, just adding some questions and auto-reply can be used to direct your lost visitors directly to right place and solve the issue without spending your time in it, keep going guys, great app
i wish it had a ding when a message comes in so i can respond immediately. It pops up but if i wasn't on phone i wouldn't have known the message came in
Hi there. Thank you for taking the time to leave your feedback, we truly appreciate it. We can completely understand the benefit of having that as a feature for the app. I've gone ahead and shared your feedback with our developers to consider in future updates. - Blair, Shopify Support
Very good, only frustration is that on Apple Business Chat it only allows full screen chat which doesn't enable to take visitors on a site tour.
Hi Lord Huff and Puff, thanks for the 5 star review and the feedback!
We are always working on improving Shopify Chat and Apple Business Chat. I'll make a note of your feedback for our Developers. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.
Thanks again!
Ruby C.
Senior Support Specialist - Ping
I find the Shopify Inbox to work perfectly in my store. As soon as a customer has a question and sends me a message I am notified right away and can reply quickly.
The app has helped us easily communicate with customers which in turn has increased our sales. The only thing I've noticed is it goes down once in awhile and I need to re-signin. Overall - it's been great.
Thanks so much for your review! We're glad to hear you're enjoying the app overall. If you continue experience issues with it, feel free to contact our support team and they'd be happy to do some troubleshooting with you: https://bit.ly/2AWw5VA. Cheers! - Brie, Shopify Support