Reviews (5,854)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.
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its easy and it works.
Lord knows how much work it has answered.
I won't consider a different one!
What a great app. With the three social media outlets we are using. It can get challenging to keep up with responding to each customer. But not anymore! We connected all our outlets to this app, and each of my team members can now respond to customers' questions. LOVE IT
Excellent app with mobile app that makes sure you are always in contact with your customers. It's like having my store on messenger. Thanks for this fantastic app! Only feature I would love to see is a way to go back and select a different chat in a different store. Currently I need to log off and log into another store. Other than that, highly recommend.
Thanks so much for taking the time and sharing this review! We're delighted to hear that our app is working well for you, and we can see how having the ability to switch stores for merchants that manage multiple stores can be a handy feature - we'd be happy to pass this suggestion along to our development team. Cheers! -Elias, Shopify Support
Lovely app. Easy to use and easy to install. I would like to see some more customisation options though. For example the 'Chat with us' bubble, I'd like to be able to customise this more. It also blocks the cookie policy banner which isn't great UX. The pop up window also isn't customisable, I.e I can't add background images, or make it more on brand. I'd also want to see some analytics. How many customers interacted with it? which FaQ is the most read? and so on. Otherwise, it's a basic app that seems to work well.
Hey, Kellyloves! Thanks so much for leaving us a review and providing some of your feedback. These are really valuable suggestions and I appreciate you taking the time to share these with us. I can definitely see how these would be helpful to have in the app, and I'll be sure to add them as feature requests for our development team to consider. Cheers! - Brie, Shopify Support
Simple to use and easy to adjust. Was using another chat app before and this works great! Will be using it for customer support and navigation.
Hello completeblue, thank you for leaving a fabulous five star review!
I'm so happy to hear that you find the Shopify Chat app easy to use. Our hope is that this app will help increase customer conversations and hopefully lead to conversions.
Wishing you success in your business!
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I like it because it helps me to stay connected to my customers, even if I'm offline. If my customer is offline it will send the message via email, which is very helpful. I wish it had an instant desktop notification box, so I can see notifications as soon my customers reach out to me.
this is very good for talking with customers
Easy to use and helpful for accessing customer's orders
Easy and efficient way to enhance client experience.
So far so good on installing the app, was nice and easy. I would like the option to change it from saying 'Chat with us' to 'Chat with me' - I, like many am a one person business and would like it to be more personal by saying me rather than us.
**Edit - since writing this review I'm inundated with people trying to sell services. If you're a web developer or selling services of any kind please don't use this as a way to contact me, your messages will be blocked.