Reviews (5,855)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

Edited May 21, 2023

Update: This app has really increased our store's response times to customers as well as helped increase sales conversion. Just 1 simple quick response has led to some great sales. Thanks Shopify!

Sorry that it took me so long to switch to Shopify Inbox from my old chat provider. The features are very valuable and the customer information really helps you tailor the customer's experience. One of the best apps that I've used on Shopify. Thanks for building this app.

Used by God
United States
About 2 years using the app
November 15, 2023

Love it. Great way to stay in touch with clients regarding any problem. Thank you.

Wendy Hazen Designs
United States
About 2 years using the app
October 12, 2023

Nice!!! Handful.

BeltsForBuckles
Latvia
About 2 years using the app
Edited April 16, 2024

excelente por el momento

MAGICAL OUTDOOR
Colombia
About 2 years using the app
March 13, 2024

Sehr gut

VibeWear
Germany
25 days using the app
Edited April 21, 2024

Per me è bello questo app. Ottimo, facile da gestire Nulla da aggingere............................................

Collection made in Italy
Italy
About 2 years using the app
Edited October 13, 2023

We like this app, although we use Chrome and when we have a message I have to wait for the mail program to catch up to know about it. I've been through the steps to allow the indicator to no avail. If not for that it would be five stars.

**UPDATE**
This app is performing much better and not only does it inform me when I have a message, but it continues to remind me until it is answered. Way to improve and app!

Compact Camping Concepts
United States
About 2 years using the app
Shopify replied March 8, 2022

Thank you for writing your review and I'm glad to hear that you've liked using Shopify Inbox thus far. With regards to your notifications, I can appreciate the frustration in not receiving them immediately and I will be sure to pass your feedback onto our app development team for them to review. -Victor, Shopify Support

November 28, 2023

Great tool to have. Thanks.

Game Day Authenticated
United States
Almost 2 years using the app
November 20, 2022

It is a nice app and I am happy and thankful to use it. The minimum one hundred words for a review would be the only thing I could say needs improvement.

www.rosscline.com
Canada
About 2 years using the app
Edited November 26, 2023

I am using this app since long time and it is very user friendly and easy to chat with customers. The best part is easy to assign the chat to different staffs, cool colors and design. Very recommended.

Vajracrafts
Nepal
About 2 years using the app