Reviews (5,855)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

November 9, 2022

I Like how this website and all its applications feel like a legit command center. My phone is just a phone again. thank you

Rich City Rides Bike Shop
United States
Almost 2 years using the app
December 4, 2023

This is easy to set up and easy to use. Customers seem more likely to ask questions since we've been using the Shopify Inbox app. This means we can engage with them about their questions or concerns and they're more likely to purchase.

African Bronze Honey / 10000 Beekeepers
Canada
Almost 2 years using the app
December 14, 2023

absolutely love it.

Little Moy
United States
Almost 2 years using the app
October 27, 2023

I love this app. I've had many real time and other conversations with customers that have led to sales because of Shopify Inbox letting me know right away that a customer wants to communicate.

Mr. Joe’s Really Big Toys & Collectibles
United States
Almost 2 years using the app
August 23, 2022

it is very nice, We hope this plugin can bring us a better user experience, and hope the shopify team can develop better

KunsGarden
China
Almost 2 years using the app
September 8, 2022

great service and options even though that i struggled in the beginning but little by little im getting there

timekillingtimeclothing-ecaa
United States
Almost 2 years using the app
February 29, 2024

A+

1066 Factory
United Kingdom
27 days using the app
Edited November 27, 2024

I like the auto reply! really helps this time of year when getting lots of emails.

Miller's Leather Shop
United States
Almost 2 years using the app
November 8, 2023

Very helpful app, and it now supports multi-store businesses.

Super-Dry (01)
Canada
Almost 2 years using the app
September 22, 2023

It's working very well

WSB Fashion & Design
United States
Almost 2 years using the app