Reviews (5,677)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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I enjoy it very much, it helps me stay closer in touch with others and my customers, clients and people who offer their services it's great
No problems. Works as described.
Excellent app for communicating in real time with our customers.
I like being able to chat with customers about my product assortment and answer any questions they may have.
Hello Decor By Christine - The Online Shop, Thank you for the 5 star review!
I am so pleased you are finding the app easy to use so you can support your customers and efficiently run your business. I hope this is leading to some great interactions and more sales!
If you ever need any assistance with the app, or have further feedback and suggestions, feel free to contact our team directly at ping@shopify.com
Thanks again!
Ruby C.
Senior Support Specialist - Ping
lit
Genius! Being able to immediately answer someone's question (and then see that they subsequently purchased) because you are able to help them by answering and understanding any questions they had in real-time.
Great app. Game changer for us and our customers.
Very useful app. Please add a feature to mark multiple conversations as complete at the same time. Keep it up.
Memnumuz.
Excelent