Reviews (5,856)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

June 29, 2022

Shopify improves communication efficiency and builds trust with our customers, helping us improved conversion rate

Celurvei
China
Almost 2 years using the app
August 1, 2022

We love the integration of all platform messages into just one inbox. Makes message management quick and easy

Cavalinho Canada & USA
Canada
Almost 2 years using the app
November 4, 2022

This app is really helpful and convenient! I can be out and about and receive messages and can answer right then and there.

Mecca's Kustum Kreation
United States
Almost 2 years using the app
October 23, 2022

Very easy to set up and configure. It had collected and preserved my business messages until I was able to access them. Now I can respond with ease and get an immediate response from my global suppliers and contractors.

1TruTree
United States
Almost 2 years using the app
Edited July 24, 2024

I love that I can stay up to date and informed when my customers need me. Shopify Inbox keeps my customers calm until I can get to their questions and they enjoy the easy use too.

Pixies Rule
United States
Almost 2 years using the app
June 13, 2022

e un app molto utile le aspettative soddisfa le mie esigenze .... migliorerei inserendo le traduzioni in modo da poter parlare anche che gli stranieri

VARIETY STORE
Italy
Almost 2 years using the app
February 15, 2022

This app has helped me connect with customers and assist with their questions. The ability to email customers if they disconnect is fantastic. The conversion rate for chat is also a plus!

Sportspower Bundaberg
Australia
Almost 2 years using the app
September 25, 2022

Very easy to instal and to use. A perfect way to have all the chats in one place. The clients can reach out to u very easy

DecoDeb
Netherlands
Almost 2 years using the app
December 15, 2020

Fast way to keep in touch with your customers. Great help Always improving and better. super recommended

URbrand
Portugal
Almost 2 years using the app
Shopify replied January 13, 2021

Hello URbrand,

Thanks for installing Shopify Chat. And so glad to hear that you would recommend it to other Merchants. We are always working on improving Shopify Chat. If you have any other feedback or questions, please do get in touch with our team at ping@shopify.com.

Thanks again!


Ruby C.

Senior Support Specialist - Ping

December 17, 2023

It's a very direct way to communicate with customers.

Home Bars and More
United States
Almost 2 years using the app