Reviews (5,856)

Overall rating
4.7
Counts per rating level
  • 79% of ratings are 5 stars
  • 14% of ratings are 4 stars
  • 3% of ratings are 3 stars
  • 1% of ratings are 2 stars
  • 3% of ratings are 1 stars
What merchants think

Feedback submitted

Merchants highly recommend this app for boosting sales and enhancing customer service through real-time chat capabilities, including direct product and discount offers. Features like "Quick Replies" and automated responses save time and increase productivity. It integrates smoothly with Shopify for easy management of customer interactions and order updates, and its intuitive interface and reliable mobile version allow for effective on-the-go communication. Support experiences are generally positive.

December 31, 2023

Greatt

Plushie Boat
Australia
About 1 month using the app
September 3, 2022

I use this app to keep in touch with more customers while being on the Go as a Busy Mom Wife and Entrepreneur

PurpleCrystal333
United States
Almost 2 years using the app
February 4, 2021

Es una aplicación muy fácil de instalar, se puede modificar en base a lo que cada uno requiera en su pagina.

sweetbitesmexico
Mexico
Almost 2 years using the app
Shopify replied February 12, 2021

Hi sweetbitesmexico, Thanks for the 5 star review!

So glad to hear that you found the app easy to install and set up. If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.

Thanks again,

Ruby C.

Senior Support Specialist - Ping

June 24, 2022

Aplicação muito útil quer para o nós, quer para os clientes, permitindo-nos responder de forma pronta a qualquer questão sobre produtos e aumentando a possibilidade de efetuar vendas.

PetDoctors - Loja Online
Portugal
Almost 2 years using the app
December 4, 2022

Adding the chat feature to my site resulted in an immediate increase in sales! I think it adds a lot to the trust factor for customers when visiting a site they've never heard of before

Haven Gold
United States
Almost 2 years using the app
August 17, 2022

its incredible to use and so easy, makes business so much easy and my accounts manager Genisus was amazing.

Calm Palm
Australia
Almost 2 years using the app
March 1, 2022

great for me /no problem it does the job and seems to be usefull, have to use it a little longer :)

FOREVEHER
France
Almost 2 years using the app
April 9, 2023

been using this app for months now on our website, and the app as well, no complaints, does what it supposed to :) recommended for faster communication with potential customers

ilovemexico
Mexico
Almost 2 years using the app
February 13, 2022

The app is very easy to use and serves my purpose well. It is easy to reply back to customers and would recommend it.

Familiar PlayThings
Australia
Almost 2 years using the app
Shopify replied February 22, 2022

Thanks so much for your valuable feedback, I am happy to hear it's working well for you! -Ivy, Shopify Support

Edited November 9, 2022

I like the app. It allows me to converse with my potential customers easily. I can get an idea as to what they desire and can fulfill that desire. Makes me more confident as an Entrepreneur. LOVE IT!

Chari's Marche'
United States
Almost 2 years using the app