Reviews (5,683)
What merchants think
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
This is generated by Shopify Magic. It's shown when an app has 100+ reviews and a 4.0 overall rating.
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Merchants highly recommend this app for its seamless Shopify integration and real-time communication capabilities, which significantly boost customer service efficiency. Features like quick replies and automated responses are praised for swiftly handling common inquiries, improving response times. The user-friendly interface facilitates easy management of customer interactions, while the ability to send direct offers and discounts through chat enhances sales and engagement. Multi-device accessibility and customization options allow for personalized and responsive service from anywhere. Additionally, the app offers valuable insights into customer behavior and supports managing multiple channels from one centralized location, enhancing overall customer satisfaction and loyalty.
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Simple and easy to use. Notifications are available which makes it easy to use. Much recommended for all small business users.
Şuanlık bir problem gözükmüyor. Temiz ve kullanışlı bir uygulama.
Love this chat app. We use it on desktop & phone (IOS) so customers can reach us anytime or any place.
Shopifyの標準機能として､よくできていると思います。
スマホのアプリはよくできていて、お客さまの問い合わせにすぐにお応え出来ます。
FAQのツリーと統合できたり、簡単なフォームをお客さまに提示できると尚良いです。
I used this app to respond to customers. Since I am new to Shopify, its a great feature to help me respond quicker.
Shopify Inbox ist ein wichtiger Teil unseres Onlineshops weil es uns ermöglicht, direkt mit unseren Kunden zu kommunizieren und sie beraten zu können. Einfach in der Installation und noch einfacher im täglichen Gebrauch.
Easy to use and install. Customers seem to really like the convenience of sending a quick message and I like the ease in which I can answer them. I highly recommend it.
Great app to use for customer service and I'm using this app for the last 7 months in different stores first it has some issues but now it's fine
Hi AliJayGlobal, thank you for the awesome 5 star review!
I'm so glad to hear that Shopify Chat has been great tool for providing customer service. Hopefully, you are seeing an increase in conversion too. Our developer team is working hard on taking our merchant feedback to improve the app with every version released.
If you ever need any help, have questions or feedback, feel free to reach out to our team via the support link in the app, or directly at ping@shopify.com.
Kind regards,
Ruby C.
Senior Support Specialist - Ping
I love this App It even works on my phone and I dont miss a sale opportunity it just works. A MUST HAVE!
I'm so grateful for this app! I have successfully converted sales by connecting directly to my customers and answering their inquiries. The Shopify Inbox added a layer of trust and professionalism to my store.